{"id":33212,"date":"2019-01-14T15:45:45","date_gmt":"2019-01-14T15:45:45","guid":{"rendered":"https:\/\/www.certificationanswers.com\/?p=33212"},"modified":"2019-01-15T20:18:55","modified_gmt":"2019-01-15T20:18:55","slug":"imagine-youre-in-an-agency-leadership-team-meeting-discussing-how-to-better-manage-client-cancellations-renewals-and-upgrades-the-challenge-is-that-youre-never-sure-what-the-clien","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/imagine-youre-in-an-agency-leadership-team-meeting-discussing-how-to-better-manage-client-cancellations-renewals-and-upgrades-the-challenge-is-that-youre-never-sure-what-the-clien\/","title":{"rendered":"Imagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge is that you\u2019re never sure what the client is planning to do until the last minute. This is causing the sales team to scramble to find another sale and work to fill gaps in service team capacity, and it is making it nearly impossible to accurately forecast future cash flow. Which would be the BEST suggestion to solve this challenge?"},"content":{"rendered":"<p>Imagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge is that you\u2019re never sure what the client is planning to do until the last minute. This is causing the sales team to scramble to find another sale and work to fill gaps in service team capacity, and it is making it nearly impossible to accurately forecast future cash flow. Which would be the BEST suggestion to solve this challenge?<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #008000;\"><strong>Implement a \u201clikelihood of renewal\u201d scoring system. Score each client two months prior to their renewal date, and create different service playbooks for the team to follow.<\/strong><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Schedule an in-person workshop ninety days prior to the renewal date to get some additional facetime and strengthen the relationship.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Implement a grading system based on the progress you\u2019ve made on their original goals. If the client scores a \u201cD\u201d or lower, assume they will be canceling and have the sales team work to replace them.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>None of the other suggestions would help this specific challenge.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large aligncenter\" src=\"https:\/\/static-2.gumroad.com\/res\/gumroad\/8610577279900\/asset_previews\/493e3c5330c553b2b59945f4a2e3a85d\/retina\/Growth-Driven_20Design_20Agency_20Certification.png\" alt=\"Imagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge is that you\u2019re never sure what the client is planning to do until the last minute. This is causing the sales team to scramble to find another sale and work to fill gaps in service team capacity, and it is making it nearly impossible to accurately forecast future cash flow. Which would be the BEST suggestion to solve this challenge?\" width=\"298\" height=\"236\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge is that you\u2019re never sure what the client is planning to do until the last minute. This is causing the sales team to scramble to find another sale and work to fill gaps in service [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[87],"tags":[],"class_list":{"0":"post-33212","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hubspot-growth-driven-design-agency","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fImagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge is that you\u2019re never sure what the client is planning to do until the last minute. This is causing the sales team to scramble to find another sale and work to fill gaps in service team capacity, and it is making it nearly impossible to accurately forecast future cash flow. Which would be the BEST suggestion to solve this challenge? - Certification Answers<\/title>\n<meta name=\"description\" content=\"Get the answer of \u23e9Imagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge is that you\u2019re never sure what the client is planning to do until the last minute. This is causing the sales team to scramble to find another sale and work to fill gaps in service team capacity, and it is making it nearly impossible to accurately forecast future cash flow. Which would be the BEST suggestion to solve this challenge? \u2705\u25b7\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certificationanswers.com\/en\/imagine-youre-in-an-agency-leadership-team-meeting-discussing-how-to-better-manage-client-cancellations-renewals-and-upgrades-the-challenge-is-that-youre-never-sure-what-the-clien\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u25b7\u2764\ufe0fImagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge is that you\u2019re never sure what the client is planning to do until the last minute. 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Which would be the BEST suggestion to solve this challenge? \u2705\u25b7\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.certificationanswers.com\/en\/imagine-youre-in-an-agency-leadership-team-meeting-discussing-how-to-better-manage-client-cancellations-renewals-and-upgrades-the-challenge-is-that-youre-never-sure-what-the-clien\/\" \/>\n<meta property=\"og:site_name\" content=\"Certification Answers\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-14T15:45:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-01-15T20:18:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static-2.gumroad.com\/res\/gumroad\/8610577279900\/asset_previews\/493e3c5330c553b2b59945f4a2e3a85d\/retina\/Growth-Driven_20Design_20Agency_20Certification.png\" \/>\n<meta name=\"author\" content=\"CertificationAnswers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"CertificationAnswers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/imagine-youre-in-an-agency-leadership-team-meeting-discussing-how-to-better-manage-client-cancellations-renewals-and-upgrades-the-challenge-is-that-youre-never-sure-what-the-clien\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/imagine-youre-in-an-agency-leadership-team-meeting-discussing-how-to-better-manage-client-cancellations-renewals-and-upgrades-the-challenge-is-that-youre-never-sure-what-the-clien\/\"},\"author\":{\"name\":\"CertificationAnswers\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22\"},\"headline\":\"Imagine you\u2019re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. 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