{"id":36203,"date":"2019-02-05T09:33:17","date_gmt":"2019-02-05T09:33:17","guid":{"rendered":"https:\/\/www.certificationanswers.com\/?p=36203"},"modified":"2019-02-06T11:18:13","modified_gmt":"2019-02-06T11:18:13","slug":"in-month-nine-of-a-12-month-client-retainer-what-should-your-agency-do-to-prepare-for-a-high-quality-renewal-call-when-the-day-comes","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/in-month-nine-of-a-12-month-client-retainer-what-should-your-agency-do-to-prepare-for-a-high-quality-renewal-call-when-the-day-comes\/","title":{"rendered":"In month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes?"},"content":{"rendered":"<p>In month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes?<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Confirm the call is already scheduled; don\u2019t leave the renewal conversation for the last minute.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Approach campaign-focused questions head-on, addressing all data points, as long as they have positive answers; tactfully avoid negative performance metrics.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Regardless of how the engagement has gone thus far, avoid talking about upsell opportunities; focus solely on renewing their current engagement.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Check the schedule and confirm with your current point of contact; bringing in other decision-makers can make the renewal call more difficult, so use your point of contact as a champion internally.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"size-large aligncenter\" src=\"https:\/\/static-2.gumroad.com\/res\/gumroad\/8610577279900\/asset_previews\/b52267a46c4a4db285591f860d63a322\/retina\/HubSpot_20Agency_20Partner_20Certification.jpg\" alt=\"In month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes?\" ><\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"101 \ud83e\udd47 Get certified in Marketing online NOW! \ud83d\udd34 #certificationanswers \ud83d\udd34\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/VDL03QapTHo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes? &nbsp; Confirm the call is already scheduled; don\u2019t leave the renewal conversation for the last minute. &nbsp; Approach campaign-focused questions head-on, addressing all data points, as long as they have positive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[152],"tags":[],"class_list":{"0":"post-36203","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hubspot-agency-partner-certification-exam-answers","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fIn month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes? - Certification Answers<\/title>\n<meta name=\"description\" content=\"Get the answer of \u23e9In month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes? \u2705\u25b7\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certificationanswers.com\/en\/in-month-nine-of-a-12-month-client-retainer-what-should-your-agency-do-to-prepare-for-a-high-quality-renewal-call-when-the-day-comes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u25b7\u2764\ufe0fIn month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes? - Certification Answers\" \/>\n<meta property=\"og:description\" content=\"Get the answer of \u23e9In month nine of a 12-month client retainer, what should your agency do to prepare for a high-quality renewal call when the day comes? 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