{"id":46568,"date":"2019-10-18T16:23:22","date_gmt":"2019-10-18T16:23:22","guid":{"rendered":"https:\/\/www.certificationanswers.com\/?p=46568"},"modified":"2019-10-19T10:13:42","modified_gmt":"2019-10-19T10:13:42","slug":"a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/","title":{"rendered":"A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter."},"content":{"rendered":"<p>A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"padding-left: 30px;\">Hootsuite Inbox<\/p>\n<p style=\"padding-left: 30px;\">\nEngagement Streams<\/p>\n<p style=\"padding-left: 30px;\">\nHistory Tracker<\/p>\n<p style=\"padding-left: 30px;\">\nOwlMonitor<\/p>\n<p style=\"padding-left: 30px;\">\nHootsuite History<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. &nbsp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[80],"tags":[],"class_list":{"0":"post-46568","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hootsuite-platform","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fA customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. - Certification Answers<\/title>\n<meta name=\"description\" content=\"Get the answer of \u23e9A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. \u2705\u25b7\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u25b7\u2764\ufe0fA customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. - Certification Answers\" \/>\n<meta property=\"og:description\" content=\"Get the answer of \u23e9A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. \u2705\u25b7\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/\" \/>\n<meta property=\"og:site_name\" content=\"Certification Answers\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-18T16:23:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-19T10:13:42+00:00\" \/>\n<meta name=\"author\" content=\"CertificationAnswers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"CertificationAnswers\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/\"},\"author\":{\"name\":\"CertificationAnswers\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22\"},\"headline\":\"A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter.\",\"datePublished\":\"2019-10-18T16:23:22+00:00\",\"dateModified\":\"2019-10-19T10:13:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/\"},\"wordCount\":120,\"articleSection\":[\"Hootsuite Platform Exam Certification Answers\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/\",\"url\":\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/\",\"name\":\"\u25b7\u2764\ufe0fA customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. - Certification Answers\",\"isPartOf\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#website\"},\"datePublished\":\"2019-10-18T16:23:22+00:00\",\"dateModified\":\"2019-10-19T10:13:42+00:00\",\"author\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22\"},\"description\":\"Get the answer of \u23e9A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. \u2705\u25b7\",\"breadcrumb\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.certificationanswers.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Hootsuite Platform Exam Certification Answers\",\"item\":\"https:\/\/www.certificationanswers.com\/en\/category\/hootsuite-platform\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#website\",\"url\":\"https:\/\/www.certificationanswers.com\/en\/\",\"name\":\"Certification Answers\",\"description\":\"We help you to pass your exams\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.certificationanswers.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22\",\"name\":\"CertificationAnswers\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g\",\"caption\":\"CertificationAnswers\"},\"url\":\"https:\/\/www.certificationanswers.com\/en\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u25b7\u2764\ufe0fA customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. - Certification Answers","description":"Get the answer of \u23e9A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. \u2705\u25b7","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/","og_locale":"en_US","og_type":"article","og_title":"\u25b7\u2764\ufe0fA customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. - Certification Answers","og_description":"Get the answer of \u23e9A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. \u2705\u25b7","og_url":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/","og_site_name":"Certification Answers","article_published_time":"2019-10-18T16:23:22+00:00","article_modified_time":"2019-10-19T10:13:42+00:00","author":"CertificationAnswers","twitter_card":"summary_large_image","twitter_misc":{"Written by":"CertificationAnswers"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/#article","isPartOf":{"@id":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/"},"author":{"name":"CertificationAnswers","@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22"},"headline":"A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter.","datePublished":"2019-10-18T16:23:22+00:00","dateModified":"2019-10-19T10:13:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/"},"wordCount":120,"articleSection":["Hootsuite Platform Exam Certification Answers"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/","url":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/","name":"\u25b7\u2764\ufe0fA customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. - Certification Answers","isPartOf":{"@id":"https:\/\/www.certificationanswers.com\/en\/#website"},"datePublished":"2019-10-18T16:23:22+00:00","dateModified":"2019-10-19T10:13:42+00:00","author":{"@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22"},"description":"Get the answer of \u23e9A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter. \u2705\u25b7","breadcrumb":{"@id":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.certificationanswers.com\/en\/a-customer-reached-out-via-twitter-via-direct-message-to-your-company-looking-for-support-with-a-complex-issue-a-co-worker-was-already-helping-that-user-but-is-away-on-vacation-what-hootsuite-featu\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.certificationanswers.com\/en\/"},{"@type":"ListItem","position":2,"name":"Hootsuite Platform Exam Certification Answers","item":"https:\/\/www.certificationanswers.com\/en\/category\/hootsuite-platform\/"},{"@type":"ListItem","position":3,"name":"A customer reached out via Twitter via Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. What Hootsuite feature would you use to see this conversation and any previous interactions this user has had with your organization via Twitter."}]},{"@type":"WebSite","@id":"https:\/\/www.certificationanswers.com\/en\/#website","url":"https:\/\/www.certificationanswers.com\/en\/","name":"Certification Answers","description":"We help you to pass your exams","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.certificationanswers.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22","name":"CertificationAnswers","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g","caption":"CertificationAnswers"},"url":"https:\/\/www.certificationanswers.com\/en\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/posts\/46568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/comments?post=46568"}],"version-history":[{"count":0,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/posts\/46568\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/media?parent=46568"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/categories?post=46568"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/tags?post=46568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}