{"id":4782,"date":"2017-05-23T10:07:46","date_gmt":"2017-05-23T10:07:46","guid":{"rendered":"http:\/\/www.certificationanswers.com\/?p=4782"},"modified":"2019-07-12T16:02:15","modified_gmt":"2019-07-12T16:02:15","slug":"if-you-encounter-a-question-on-social-media-channels-to-which-you-dont-have-an-answer-what-is-the-best-way-to-respond","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/if-you-encounter-a-question-on-social-media-channels-to-which-you-dont-have-an-answer-what-is-the-best-way-to-respond\/","title":{"rendered":"If you encounter a question on social media channels to which you don\u2019t have an answer, what is the best way to respond?"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you encounter a question on social media channels to which you don\u2019t have an answer, what is the best way to respond?<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>A) confidently \u2013 it\u2019s best to take your best guess at an answer, and convey it with confidence<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>B) dismissively \u2013 if you don\u2019t know the answer to a question, it\u2019s likely not an important concern<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>C) vaguely \u2013 it\u2019s best to avoid admitting to customers that you don\u2019t know the answer<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #008000;\"><strong>D) honestly \u2013 explain you don\u2019t have an answer, but that you\u2019ll get back to them with it<\/strong><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; If you encounter a question on social media channels to which you don\u2019t have an answer, what is the best way to respond? &nbsp; A) confidently \u2013 it\u2019s best to take your best guess at an answer, and convey it with confidence &nbsp; B) dismissively \u2013 if you don\u2019t know the answer to a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[50],"tags":[],"class_list":{"0":"post-4782","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hootsuite-social-media","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fIf you encounter a question on social media channels to which you don\u2019t have an answer, what is the best way to respond? 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