{"id":49722,"date":"2020-07-02T18:52:25","date_gmt":"2020-07-02T18:52:25","guid":{"rendered":"https:\/\/www.certificationanswers.com\/?p=49722"},"modified":"2024-05-08T15:38:13","modified_gmt":"2024-05-08T15:38:13","slug":"scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/","title":{"rendered":"Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?"},"content":{"rendered":"<p>Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li class=\"p10 ft9\">Net promoter score<\/li>\n<li class=\"p8 ft10\"><span style=\"color: #008000;\"><strong>Customer satisfaction survey<\/strong><\/span><\/li>\n<li class=\"p9 ft9\">Customer acknowledgment survey<\/li>\n<li class=\"p8 ft9\">Customer e\ufb00ort score<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Explanation<\/strong>: In the scenario where your boss wants to assess how customers feel after a technician visited their home, the most appropriate survey to use would be a\u00a0<strong>customer satisfaction survey<\/strong>. This type of survey is specifically designed to gather feedback on customers\u2019 overall satisfaction with a particular interaction, transaction, or experience with a company or its representatives. After a technician visit, customers may have various sentiments and perceptions regarding the service received, including factors such as timeliness, professionalism, effectiveness of the service provided, and overall experience. A customer satisfaction survey allows customers to express their opinions and rate their satisfaction levels across different aspects of the service encounter, providing valuable insights into areas of strength and areas for improvement. By collecting feedback through a customer satisfaction survey, your boss can gain a comprehensive understanding of customers\u2019 post-visit sentiments, identify any issues or pain points, and take proactive steps to address them, ultimately enhancing customer experience and satisfaction. Therefore, the correct answer is Customer Satisfaction Survey.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? &nbsp; Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer e\ufb00ort score &nbsp; Explanation: In the scenario where your boss wants to assess how customers feel after a technician visited their home, the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[326],"tags":[],"class_list":{"0":"post-49722","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hubspot-service-hub-software-certification-answers","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? - Certification Answers<\/title>\n<meta name=\"description\" content=\"Get the answer of \u23e9Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? \u2705\u25b7\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u25b7\u2764\ufe0fScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? - Certification Answers\" \/>\n<meta property=\"og:description\" content=\"Get the answer of \u23e9Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? \u2705\u25b7\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/\" \/>\n<meta property=\"og:site_name\" content=\"Certification Answers\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-02T18:52:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-08T15:38:13+00:00\" \/>\n<meta name=\"author\" content=\"CertificationAnswers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"CertificationAnswers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/\"},\"author\":{\"name\":\"CertificationAnswers\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22\"},\"headline\":\"Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?\",\"datePublished\":\"2020-07-02T18:52:25+00:00\",\"dateModified\":\"2024-05-08T15:38:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/\"},\"wordCount\":223,\"articleSection\":[\"Hubspot Service Hub Software Certification Answers\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/\",\"url\":\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/\",\"name\":\"\u25b7\u2764\ufe0fScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? - Certification Answers\",\"isPartOf\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#website\"},\"datePublished\":\"2020-07-02T18:52:25+00:00\",\"dateModified\":\"2024-05-08T15:38:13+00:00\",\"author\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22\"},\"description\":\"Get the answer of \u23e9Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? \u2705\u25b7\",\"breadcrumb\":{\"@id\":\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.certificationanswers.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Hubspot Service Hub Software Certification Answers\",\"item\":\"https:\/\/www.certificationanswers.com\/en\/category\/hubspot-service-hub-software-certification-answers\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#website\",\"url\":\"https:\/\/www.certificationanswers.com\/en\/\",\"name\":\"Certification Answers\",\"description\":\"We help you to pass your exams\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.certificationanswers.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22\",\"name\":\"CertificationAnswers\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g\",\"caption\":\"CertificationAnswers\"},\"url\":\"https:\/\/www.certificationanswers.com\/en\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u25b7\u2764\ufe0fScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? - Certification Answers","description":"Get the answer of \u23e9Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? \u2705\u25b7","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/","og_locale":"en_US","og_type":"article","og_title":"\u25b7\u2764\ufe0fScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? - Certification Answers","og_description":"Get the answer of \u23e9Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? \u2705\u25b7","og_url":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/","og_site_name":"Certification Answers","article_published_time":"2020-07-02T18:52:25+00:00","article_modified_time":"2024-05-08T15:38:13+00:00","author":"CertificationAnswers","twitter_card":"summary_large_image","twitter_misc":{"Written by":"CertificationAnswers","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/#article","isPartOf":{"@id":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/"},"author":{"name":"CertificationAnswers","@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22"},"headline":"Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?","datePublished":"2020-07-02T18:52:25+00:00","dateModified":"2024-05-08T15:38:13+00:00","mainEntityOfPage":{"@id":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/"},"wordCount":223,"articleSection":["Hubspot Service Hub Software Certification Answers"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/","url":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/","name":"\u25b7\u2764\ufe0fScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? - Certification Answers","isPartOf":{"@id":"https:\/\/www.certificationanswers.com\/en\/#website"},"datePublished":"2020-07-02T18:52:25+00:00","dateModified":"2024-05-08T15:38:13+00:00","author":{"@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22"},"description":"Get the answer of \u23e9Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use? \u2705\u25b7","breadcrumb":{"@id":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.certificationanswers.com\/en\/scenario-your-boss-wants-to-assess-how-customers-feel-after-a-technician-visited-their-home-which-survey-should-your-boss-use\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.certificationanswers.com\/en\/"},{"@type":"ListItem","position":2,"name":"Hubspot Service Hub Software Certification Answers","item":"https:\/\/www.certificationanswers.com\/en\/category\/hubspot-service-hub-software-certification-answers\/"},{"@type":"ListItem","position":3,"name":"Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?"}]},{"@type":"WebSite","@id":"https:\/\/www.certificationanswers.com\/en\/#website","url":"https:\/\/www.certificationanswers.com\/en\/","name":"Certification Answers","description":"We help you to pass your exams","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.certificationanswers.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/0a9c7c94ef30c652c609d82ce40c0f22","name":"CertificationAnswers","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.certificationanswers.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/504682f79dcfd661f7d78a7b3ffbf7b900ae0b7897547f4e795ee7b622afe03a?s=96&d=mm&r=g","caption":"CertificationAnswers"},"url":"https:\/\/www.certificationanswers.com\/en\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/posts\/49722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/comments?post=49722"}],"version-history":[{"count":1,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/posts\/49722\/revisions"}],"predecessor-version":[{"id":56210,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/posts\/49722\/revisions\/56210"}],"wp:attachment":[{"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/media?parent=49722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/categories?post=49722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.certificationanswers.com\/en\/wp-json\/wp\/v2\/tags?post=49722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}