{"id":49984,"date":"2020-07-05T20:20:09","date_gmt":"2020-07-05T20:20:09","guid":{"rendered":"https:\/\/www.certificationanswers.com\/?p=49984"},"modified":"2024-05-13T11:35:07","modified_gmt":"2024-05-13T11:35:07","slug":"which-survey-asks-the-following-question-how-easy-was-it-for-you-to-handle-your-issue","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/which-survey-asks-the-following-question-how-easy-was-it-for-you-to-handle-your-issue\/","title":{"rendered":"Which survey asks the following question: How easy was it for you to handle your issue?"},"content":{"rendered":"<p>Which survey asks the following question: How easy was it for you to handle your issue?<\/p>\n<ul>\n<li class=\"p9 ft10\"><span style=\"color: #008000;\"><strong>Customer e\ufb00ort score<\/strong><\/span><\/li>\n<li class=\"p9 ft9\">Net promoter score<\/li>\n<li class=\"p8 ft9\">Customer satisfaction survey<\/li>\n<li class=\"p8 ft9\">None of the above<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Explanation<\/strong>: The survey that asks the question \u2018How easy was it for you to handle your issue?\u2019 is the\u00a0<strong>Customer Effort Score (CES)<\/strong>\u00a0survey. CES is specifically designed to measure the level of effort customers have to exert to accomplish a particular task, such as resolving an issue or completing a transaction. By asking customers to rate the ease of handling their issue on a scale ranging from \u2018very difficult\u2019 to \u2018very easy,\u2019 the CES survey provides valuable insights into the efficiency and effectiveness of the customer service or support experience. Customers\u2019 perceptions of effort are closely linked to their overall satisfaction and loyalty, as experiences that require high levels of effort are more likely to result in frustration, dissatisfaction, and increased churn. Therefore, CES surveys are instrumental in identifying areas where customers may encounter obstacles or friction in their journey, allowing organizations to streamline processes, reduce customer effort, and improve overall satisfaction and loyalty. Therefore, the correct answer is Customer Effort Score.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Which survey asks the following question: How easy was it for you to handle your issue? Customer e\ufb00ort score Net promoter score Customer satisfaction survey None of the above &nbsp; Explanation: The survey that asks the question \u2018How easy was it for you to handle your issue?\u2019 is the\u00a0Customer Effort Score (CES)\u00a0survey. CES is specifically [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[326],"tags":[],"class_list":{"0":"post-49984","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hubspot-service-hub-software-certification-answers","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fWhich survey asks the following question: How easy was it for you to handle your issue? - Certification Answers<\/title>\n<meta name=\"description\" content=\"Get the answer of \u23e9Which survey asks the following question: How easy was it for you to handle your issue? 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