{"id":50000,"date":"2020-07-05T20:25:51","date_gmt":"2020-07-05T20:25:51","guid":{"rendered":"https:\/\/www.certificationanswers.com\/?p=50000"},"modified":"2024-05-11T09:35:28","modified_gmt":"2024-05-11T09:35:28","slug":"whats-a-good-nps-score","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/whats-a-good-nps-score\/","title":{"rendered":"What\u2019s a good NPS score?"},"content":{"rendered":"<p>What\u2019s a good NPS score?<\/p>\n<ul>\n<li class=\"p9 ft10\"><span style=\"color: #008000;\"><strong>Varies by industry<\/strong><\/span><\/li>\n<li class=\"p9 ft11\">Anything positive<\/li>\n<li class=\"p8 ft11\">10 or above<\/li>\n<li class=\"p8 ft9\">20 or above<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Explanation<\/strong>: A good Net Promoter Score (NPS) score\u00a0<strong>varies by industry<\/strong>. NPS measures the likelihood of customers to recommend a company\u2019s product or service to others on a scale from 0 to 10. While achieving a high NPS is generally desirable as it indicates strong customer loyalty and advocacy, what constitutes a good score can differ significantly across industries. Some industries, such as software or technology, tend to have higher average NPS scores due to factors like product complexity, customer service expectations, or brand loyalty. Conversely, industries like telecommunications or utilities may have lower average NPS scores due to historically poor customer experiences or limited competitive options. Therefore, what qualifies as a good NPS score for one industry may be considered average or even below average in another. Benchmarking against industry peers or competitors and considering historical trends within the industry can provide context for evaluating NPS performance and setting appropriate targets for improvement. Therefore, the correct answer is \u2018Varies by industry.\u2019<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What\u2019s a good NPS score? Varies by industry Anything positive 10 or above 20 or above &nbsp; Explanation: A good Net Promoter Score (NPS) score\u00a0varies by industry. NPS measures the likelihood of customers to recommend a company\u2019s product or service to others on a scale from 0 to 10. While achieving a high NPS is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[326],"tags":[],"class_list":{"0":"post-50000","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hubspot-service-hub-software-certification-answers","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fWhat\u2019s a good NPS score? - Certification Answers<\/title>\n<meta name=\"description\" content=\"Get the answer of \u23e9What\u2019s a good NPS score? \u2705\u25b7\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certificationanswers.com\/en\/whats-a-good-nps-score\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u25b7\u2764\ufe0fWhat\u2019s a good NPS score? 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