{"id":51851,"date":"2023-03-21T13:48:12","date_gmt":"2023-03-21T13:48:12","guid":{"rendered":"https:\/\/www.certificationanswers.com\/?p=51851"},"modified":"2023-03-22T23:04:45","modified_gmt":"2023-03-22T23:04:45","slug":"lily-sees-a-negative-post-on-twitter-about-her-vintage-clothing-business-received-my-vintagelily-dress-today-only-to-find-the-zip-was-broken-lousyservice-vintagewoes-how-do-you","status":"publish","type":"post","link":"https:\/\/www.certificationanswers.com\/en\/lily-sees-a-negative-post-on-twitter-about-her-vintage-clothing-business-received-my-vintagelily-dress-today-only-to-find-the-zip-was-broken-lousyservice-vintagewoes-how-do-you\/","title":{"rendered":"Lily Sees A Negative Post On Twitter About Her Vintage Clothing Business: \u201cReceived My #VintageLily Dress Today Only To Find The Zip Was Broken! #Lousyservice #Vintagewoes\u201d How Do You Think She Should Respond?"},"content":{"rendered":"<p>Lily Sees A Negative Post On Twitter About Her Vintage Clothing Business: \u201cReceived My #VintageLily Dress Today Only To Find The Zip Was Broken! #Lousyservice #Vintagewoes\u201d How Do You Think She Should Respond?<\/p>\n<ul>\n<li>(A) \u201c@sophie112 \u2013 We\u2019ve never had our zips break before. Did you pull it too quickly?\u201d<\/li>\n<li><span style=\"color: #008000;\"><span style=\"font-weight: 400;\">(B) <\/span><b>\u201cSo sorry to hear that @sophie112 DM me so that we can get that dress fixed up as soon as possible.<\/b><\/span><\/li>\n<li>(C) \u201c@sophie112 That\u2019s a shame, sometimes the zips just break.\u201d<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Explanation:<\/p>\n<p>Lily should respond to the negative post in a professional and empathetic manner. Here\u2019s an example of how she could respond:<\/p>\n<p><strong>\u201cSo sorry to hear that @sophie112. We take quality control very seriously and would like to make this right. Please DM us with your order number and we\u2019ll get that dress fixed up as soon as possible.\u201d<\/strong><\/p>\n<p>This response acknowledges the customer\u2019s complaint, apologizes for the inconvenience, and offers a solution to the problem.<\/p>\n<p>It\u2019s important for Lily to respond promptly and professionally to negative feedback on social media. This can help her build trust with her customers and show that she cares about their experience.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lily Sees A Negative Post On Twitter About Her Vintage Clothing Business: \u201cReceived My #VintageLily Dress Today Only To Find The Zip Was Broken! #Lousyservice #Vintagewoes\u201d How Do You Think She Should Respond? (A) \u201c@sophie112 \u2013 We\u2019ve never had our zips break before. Did you pull it too quickly?\u201d (B) \u201cSo sorry to hear that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[161],"tags":[],"class_list":{"0":"post-51851","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-google-digital-garage-exam-answers","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7\u2764\ufe0fLily Sees A Negative Post On Twitter About Her Vintage Clothing Business: \u201cReceived My #VintageLily Dress Today Only To Find The Zip Was Broken! #Lousyservice #Vintagewoes\u201d How Do You Think She Should Respond? - Certification Answers<\/title>\n<meta name=\"description\" content=\"Get the answer of \u23e9Lily Sees A Negative Post On Twitter About Her Vintage Clothing Business: \u201cReceived My #VintageLily Dress Today Only To Find The Zip Was Broken! #Lousyservice #Vintagewoes\u201d How Do You Think She Should Respond? \u2705\u25b7\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certificationanswers.com\/en\/lily-sees-a-negative-post-on-twitter-about-her-vintage-clothing-business-received-my-vintagelily-dress-today-only-to-find-the-zip-was-broken-lousyservice-vintagewoes-how-do-you\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u25b7\u2764\ufe0fLily Sees A Negative Post On Twitter About Her Vintage Clothing Business: \u201cReceived My #VintageLily Dress Today Only To Find The Zip Was Broken! #Lousyservice #Vintagewoes\u201d How Do You Think She Should Respond? 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