Document reviewed on 12/08/2016
Thank you for reading this legal warning, it is important that you know the legal terms that define our relationship on this website.
Identifier of the responsible
In compliance with Law 34/2002, of 11 July, on services of the information society and electronic commerce, informs you that:
Name: José Vicente Martínez Arias
CIF/ NIF 45674942R
Calle Lauaxeta nº 15 3ºC, 48980- Santurce, Bizkaia – Spain
The purpose of this website
- Provide content related to online marketing and sale of digital books.
- Manage the list of blog subscribers and monitor comments.
- Manage the network of affiliates and advertisers.
- Market own and third party services.
Use of the web
In the use of the web certificationanswers.com the User undertakes not to carry out any action that could damage the image, interests and rights of certificationanswers.com; or third parties or any action that could damage, disable or overload the web certificationanswers and thereby prevent, in any way, the normal use of the web.
Certificationanswers.com adopts reasonable security measures to detect the existence of viruses. However, the User must be aware that the security measures of the computer systems on the Internet are not entirely reliable and that, therefore, certificationanswers.com cannot guarantee the absence of viruses or other elements that may cause alterations in the User’s computer systems (software and hardware) or in his/her electronic documents and files contained therein.
In any case, it is forbidden that the Users (the PORTAL being able to eliminate the contents and comments that it finds relevant) conduct behaviors that suppose:
- Storing, publishing and/or transmitting data, texts, images, files, links, software or other objectionable contents in accordance with applicable legal provisions or that, at the sole discretion of certificationanswers.com for being illegal, violent, threatening, abusive, defamatory, vulgar, obscene, racist, xenophobic or objectionable or otherwise unlawful or likely to cause harm of any kind particularly pornographic.
The User is informed and accepts that access to this website does not presuppose in any way the beginning of a business relationship with José Vicente Martínez Arias, the User agrees to the use of the website, its services and content without contravening the current legislation, good faith and public order. It is forbidden to use the web for illegal or harmful purposes, or in any way that may cause prejudice or prevent the normal operation of the website.
Regarding the contents of this website, it is prohibited:
- Reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owners;
- Any violation of the rights of the provider or legitimate owners;
- Its use for commercial or advertising purposes.
Certificationanswers.com guarantees the confidentiality of personal data provided by Users and their treatment in accordance with current legislation on the protection of personal data, having adopted the levels of security of protection of personal data legally required.
José Vicente Martínez Arias is committed to the use of the data included in the file “WEB AND SUBSCRIBERS”, to respect their confidentiality and to use them in accordance with the purpose of the same, as well as to fulfill the obligation to save and adapt all measures to prevent unauthorized alteration, loss, treatment or access, in accordance with the provisions of Royal Decree 1720/2007 of 21 December, which approves the Regulation implementing Organic Law 15/1999 of 13 December, of Protection of Personal Data.
The User has the right to revoke his/her prior consent at any time.
ARCO rights exercise
The User may exercise, with respect to the data collected, the rights recognized in Organic Law 15/1999, access, rectification or cancellation of data and opposition. In order to exercise these rights, the User must make a written and signed request and send it, along with a photocopy of his/her DNI or equivalent identification document, to the postal address of José Vicente Martínez Arias (i.e. Calle Lauaxeta nº 15 3ºC, 48980- Santurce , Bizkaia – Spain) or by email, attached photocopy of DNI to: info @ certificationanswers.com. Within 10 days, the request will be answered to confirm the execution of the right that the User has requested to exercise.
José Vicente Martínez Arias informs the Users that there are complaint sheets available to Users and clients.
The User can make a complaint by requesting his/her complaint sheet or by sending an email to info @ certificationanswers.com indicating his/her name and surname, the service or product purchased and explaining the reasons for his/her complaint.
The User can also address his/her claim by mail to: José Vicente Martínez Arias, Calle Lauaxeta No. 15 3ºC, 48980- Santurce, Bizkaia – Spain using the following claim form:
For the attention of: José Vicente Martínez Arias
Calle Lauaxeta nº 15 3ºC, 48980- Santurce, Bizkaia – Spain
- E-mail: info @ certificationanswers.com
- User’s name:
- User’s address:
- User’s signature (only if presented on paper):
- Reason for complaint:
Intellectual and industrial property rights
By means of these General Conditions no rights of intellectual or industrial property are transferred on the web certificationanswers.com, whose intellectual property belongs to José Vicente Martínez Arias, being the expressly forbidden to the User the reproduction, transformation, distribution, public communication, making available to the public, extraction, reuse, forwarding or use of any nature, by any means or procedure any of them, except in cases, where it is legally permitted or authorized by the holder of the corresponding rights.
The User acknowledges and agrees that the entire web site, including non-exhaustive text, software, content (including structure, selection, ordering and presentation thereof) photographs, audiovisual material and recipes, is protected by trademarks, copyright and other registered legitimate rights, in accordance with the international treaties to which Spain belongs and other property rights and laws of Spain.
In case a User or a third party consider that there has been a violation of their legitimate intellectual property rights by the introduction of a certain content on the web, he/she must notify such a circumstance to certificationanswers.com indicating:
- Personal data of the person holding the allegedly infringed rights, or indicate the representation with which he/she acts in case the claim is submitted by a third party other than the interested party.
- Indicate the contents protected by the intellectual property rights and their location on the web, the accreditation of the intellectual property rights indicated and express statement in which the interested party is responsible for the veracity of the information provided in the notification
The web pages certificationanswers.com provide links to other websites and contents owned by third parties. Certificationanswers.com is not responsible in any case for the results that may be derived to the User for access to such links.
Exclusion of guarantees and responsibility
The provider does not grant any guarantee nor is it responsible, in any case, for damages and losses of any nature that could be caused by:
- The lack of availability, maintenance and effective operation of the web or of its services and contents;
- The existence of viruses, malicious programs or harmful content;
- Unlawful, negligent, fraudulent use or the use contrary to this Legal Warning;
- The lack of legality, quality, reliability, utility and availability of services provided by third parties and made available to Users on the website.
The provider is not responsible for any damages that may arise from the illegal or improper use of this website.
Applicable Law and Jurisdiction
In general, the relations between certificationanswers.com with the Users of its telematic services present on this website, are subject to Spanish legislation and jurisdiction and to the Tribunals of Bizkaia.
Should any User have any doubts about this Legal Warning or any comments about the web certificationanswers.com, he/she can direct them to info @ certificationanswers.com
Certificationanswers.com reserves the right to modify, at any time and without prior notice the presentation and configuration of the web certificationanswers.com according to this Legal Warning.
General Conditions of Contract
These terms were last updated on 08/12/2016
Before contracting any of the services that we put at your disposal on this web, it is necessary that you read the conditions and the terms that apply to the provision of the services offered by certificationanswers.com as its main activity of Online marketing services and Sale of books in digital format.
The User can only access and contract these services from certificationanswers.com after reading and accepting these terms of contract.
If you do not agree with any part of the terms, you will not be able to contract the offered services.
Certificationanswers.com reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, certificationanswers.com will notify you by posting a report on this website.
The services offered are available only to legal persons and persons who are over 18.
According to Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the following information is provided:
- His corporate name is: José Vicente Martínez Arias
- His ID number: 45674942R
- His legal address is Calle Lauaxeta nº 15 3ºC, 48980- Santurce, Bizkaia – Spain
- His identification in AGPD: “Users and web subscribers” “Customers and suppliers”
- His social activity is: Online marketing services and sale of books in digital format
Services offered on this website
Certificationanswers.com makes available the following services:
- Sale of products of Certification Study Guides.
As a condition of contracting the offered services, you are required to register on the corresponding form of certificationanswers.com and provide registration information. The registration information you provide must be accurate, complete and up-to-date at all times. Failure to do so constitutes a breach of the terms, which may result in termination of the contract with certificationanswers.com.
Third Party Solutions
Some services may include third-party solutions. Certificationanswers.com may provide links to third party websites as partners associated with certificationanswers.com for the provision of certain services.
You also agree that the service may include security solutions that limit the use and that you must use these services in accordance with the rules established by certificationanswers.com and its Security Partners and that any other use may constitute a copyright infringement.
It is prohibited to alter, circumvent, reverse engineer, decompile, disassemble or alter in any way the security technology contributed by certificationanswers.com for any reason.
Security breaches of the system or network may result in civil or criminal liability.
Prices and payment methods
You agree to pay the services contracted to certificationanswers.com on the payment methods accepted by certificationanswers.com and in any additional case (including taxes, late fees etc.).
Payment is always in advance of 100% and services will be provided when the payment is confirmed. The prices applicable to each product and/or service are those indicated on the website on the day of order.
Common system of value added tax of the European Union
In accordance with Law 37/1992, of 28 December, regulating the aforementioned tax and European Directive 2008/8/EC, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which he/she acts (entrepreneur/professional or private). Thus, in some cases the final price of the order may be altered with respect to the price shown on the website.
The price of services or infoproducts sold by certificationanswers.com includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applicable to the order. For orders to other countries in the European Union, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and will show the VAT rate corresponding to the country of destination of the products.
Prices for the services may change at any time at the sole and exclusive discretion of certificationanswers.com. The services do not provide price protection or refunds in case of price reduction or promotional offers.
Certificationanswers.com accepts these payment methods:
- Gumroad (Paypal and Credit Card (Stripe))
Modality of support and reasonable use
Services must be requested through the appropriate channels to be received and answered within a reasonable period of time. These channels are the respective forms located in each of the offered services.
Each application is subject to valuation and approval by certificationanswers.com.
Certificationanswers.com can provide alternative solutions to the client including referral to the certificationanswers.com partner network.
Closing of Reasonable use
The term “unlimited” is subject to closing of Reasonable use. The definition of Reasonable use is determined by certificationanswers.com in its sole and exclusive discretion. In case certificationanswers.com considers clients abusing the service, they will be contacted by certificationanswers.com.
Certificationanswers.com reserves the right to suspend service if we believe that it exceeds the closing of Reasonable use.
All information and documentation used during the contracting, development and execution of the contractual conditions governing relations between José Vicente Martínez Arias and the Client is confidential. Confidential information shall not be considered as valid if being disclosed by the Parties, or which becomes public or which is to be disclosed in accordance with the laws or with a judicial decision of competent authority and that obtained by a third party and thus is not under any obligation of confidentiality.
Both parties are obliged to fulfill the duty of confidentiality and to maintain it for a minimum period of two (2) years after the termination of the aforementioned contractual Conditions governing the relations of José Vicente Martínez Arias and the Client.
All information received from the client, whether images, texts, users’ access data and passwords of WordPress, hosting and other information will be treated in a confidential way, being totally prohibited the transfer to third parties unless we have the client’s consent and always for the same purpose in which the data were obtained.
Disclaimer of liability
Certificationanswers.com will not guarantee the availability of the service that is the object of this contract is continuous and uninterrupted, as well as the loss of data that are hosted in its servers, interruption of commercial activities or any damage derived by the operation of the services, or of the expectations generated to the Client as a consequence of:
- Causes beyond the control of certificationanswers.com and fortuitous causes and/or of the major cause.
- Faults caused by the Client´s incorrect use, especially those arising from the contracting of an inappropriate service for the type of activity and use made by the Client and/or third parties through their website.
- Scheduled stops and/or alterations in the content made by mutual agreement between the parties for the maintenance or performance of exceptional actions previously agreed.
- Viruses, computer attacks and/or other actions of third parties that cause the total or partial impossibility of the provision of services.
- Incorrect or poor functioning of the Internet.
- Other unforeseeable circumstances.
In this way, the Client agrees to support these circumstances within reasonable limits, and therefore will not claim from José Vicente Martínez Arias any contractual or extracontractual liability for any possible errors, fails and use of the contracted service.
José Vicente Martínez Arias will not be responsible in any case for the errors or damages caused by the incorrect use and inefficient use of the service by the Client. José Vicente Martínez Arias will not be responsible for any major or minor consequences of the lack of communication between José Vicente Martínez Arias and the Client when it is attributable to the non-functioning of the provided electronic mail or falsity of the data provided by the Client in his/her user registry from certificationanswers.com.
Causes for dissolution of the contract
The dissolution of the service contract may occur at any time by either party.
You are not obliged to prolong the contract with certificationanswers.com if you are not satisfied with our service.
Certificationanswers.com may immediately terminate or suspend any or all Services contracted with certificationanswers.com without any notice or liability in case you do not comply with the conditions set forth herein.
Upon dissolution of the agreement, your right to use the Services will cease immediately.
These can be causes for dissolution of the contract:
- The falsification in whole or in part of the data supplied in the process of contracting any service.
- Alter, circumvent, reverse engineer, decompile, disassemble, or in no case alter the security technology provided by certificationanswers.com.
- Also cases of abuse of support services by the requirement of more hours than those established in the contract.
The dissolution implies loss of your rights over the contracted service.
Validity of prices and offers
The services offered on the web and their prices will be available for purchase in the catalog of services displayed through the website. Users are advised to access updated versions of the website to avoid price errors.
The withdrawal is the right of a consumer to return goods within a legal term of 14 days without having to plead or give any explanation or suffer a penalty.
The right of withdrawal cannot be exercised (except for an error or defect in the product of the service contracted), in the following cases provided in Article 45 of the Trade Act:
- Contracts to supply goods made according to consumer’s specifications or clearly personalized or goods that by their nature cannot be returned or can deteriorate or expire quickly.
- Contracts to supply sound or video recordings, discs and software that had been disclosed by the consumer, as well as computer files, electronically supplied that can be downloaded or reproduced immediately for permanent use.
- And in general, all products ordered remotely that are made to measure: clothing, photographic development, etc., or that can be copied (books, music, videogames, etc.).
The period of the withdrawal of digital content products (such as infoproductos) will be suspended when the keys are used to access the digital content.
Likewise, certificationanswers.com may proceed to the termination of the contract if the payment is not made by the User or some of the actions set forth in the section of Causes for dissolution of the contract are occurred.
How to cancel the service contract
If you wish to cancel your contract with certificationanswers.com, you must contact us with a contract withdrawal request before the contracted service has started (see process and withdrawal form below).
Certificationanswers.com guarantees to the client the reimbursement of the amount of money within fourteen (14) calendar days from the date of notification to exercise his/her right of withdrawal, provided that he/she complies with the requirements and has been accepted by Certificationanswers.com.
Consequences of withdrawal
In case of withdrawal we will refund all received payments that you have made, without any delay and no later than 14 calendar days from the date we are informed of your decision to withdraw this contract and provided that it has been notified 10 days before the date of beginning of the contracted works.
We will make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided a different payment method; in any case, no additional expenses as a result of the refund will occur.
If the service mentioned in this contract was initiated during the withdrawal period (14 days), in accordance with article 108.3 of Law 1/2007, José Vicente Martínez Arias may retain the proportional part corresponding to the service provided, including the service of support; in case that the service has been fully provided, in accordance with article 103.a of the aforementioned law, the right of withdrawal will not be applicable.
Refunds for payments made through Paypal or Stripe will be made through the same channel, while any other type of refund will be made by bank transfer to an account provided by the client. The refund of the money will be made in the following 14 calendar days from the date we are informed of your decision to withdraw.
All services provided to you will survive dissolution if fully subscribed, including, without limitation, ownership provisions, warranty disclaimers, indemnification and limitations of liability.
Model of a complaint or withdrawal form
The user/buyer will be able to notify us about the claim or the withdrawal, either through email to: info @ certificationanswers.com or by mail to the address indicated on the withdrawal form.
Copy and paste this form in Word, complete it and send it by email or by post.
Calle Lauaxeta nº 15 3ºC, 48980- Santurce, Bizkaia – Spain
info @ certificationanswers.com
I hereby inform you that I am claiming/withdraw the contract for the sale of the following goods / services: …………………………………………………………………………… ……………………………………………….
Hired on the day: ………………………………………………………………………………………………………………………… ……….
In case of a complaint, please state the reason:
IF YOU CONTRACTED A CREDIT FOR CONSUMPTION to finance the purchase made remotely include the following text in your notice of withdrawal:
I’m also aware of the fact that according to article 29 of Law 16/2011, dated June 24 on credit agreements, since I have withdrawn from the supply of goods/services contract and was totally/partially financed by a linked credit, I will stop being bound by this credit agreement without any penalty.
After that, indicate your name as a consumer/user:
Now indicate your address as a consumer/user:
Indicate the date on which you are claiming/withdrawing the contract:
Sign your claim/withdrawal request if applied to José Vicente Martínez Arias in paper form
The refund of the paid money will be made within the following 14 calendar days from the date on which your return is approved.
All information and documentation used during the contracting, development and execution of the contractual conditions governing relations between José Vicente Martínez Arias and the Client is confidential.
All information received from the client, such as images, emails, texts, access data such as users and passwords will be treated in a confidential way, being totally prohibited the transfer to third parties.
Confidential information shall not be considered as valid if being disclosed by the Parties, or which becomes public or which is to be disclosed in accordance with the laws or with a judicial decision of competent authority and that obtained by a third party and thus is not under any obligation of confidentiality. Both parties are obliged to fulfill the duty of indefinite confidentiality.
Personal data protection
According to the Organic Law 15/1999, of December 13, on Protection of Personal Data, José Vicente Martínez Arias informs the User that there is a personal data file identified as “Customers/Suppliers” created by and under the responsibility of José Vicente Martínez Arias with the purposes corresponding to the treatment among which are:
- A) The management of legal and economic relations between the responsible for the site and his clients.
- B) The management of the service contract with the client.
As soon as the interested party is authorized the responsibility is of the user’s.
Not to state the opposite, the data owner expressly consents to the total or partial authorization of such data for as long as it is necessary to comply with the aforementioned purposes.
José Vicente Martínez Arias undertakes to comply with his obligation of secrecy of personal data and his duty to keep them; to adopt the security measures required by applicable law to prevent their alteration, loss, treatment or unauthorized access according to the state of the available technology.
The User can direct his/her communications and exercise the rights of access, rectification, cancellation and opposition through e-mail: info @ certificationanswers.com along with a photocopy of D.N.I. or an equivalent document, indicating in the subject “DATA PROTECTION”.
Limitation of Liability
Certificationanswers.com reserves its right to make modifications and updates of the information contained on the Web, the configuration and presentation of it, the conditions of access, contracting conditions, etc. at any time and without any prior notice. Thus the User must access updated versions of the page.
In no case will certificationanswers.com be liable for any breach of contract that may occur on your part: negligence regarding the site, service or any content, for any lost profits, loss of use, or actual, special, indirect, Incidental, punitive or consequential damages of any kind arising out of your misuse of the supplied tools.
The sole responsibility of certificationanswers.com will be to supply the advertising service in the terms and conditions expressed in the present contracting policy.
Certificationanswers.com will not be liable for any consequence, damage or prejudice that may arise from the misuse of the products or services supplied.
Intellectual and industrial property
José Vicente Martínez Arias is the owner of all the industrial and intellectual property rights of the page certificationanswers.com, and of the elements contained therein among which are downloadable magazines on the web.
It is strictly prohibited to modify, transmit, distribute, reuse, forward or use all or part of the content of the page for public or commercial purposes without the authorization of José Vicente Martínez Arias.
The violation of any of the aforementioned rights may constitute a violation of these provisions, as well as a crime punishable in accordance with arts. 270 et seq. of the current Penal Code.
In case the User wishes to communicate any incident, comment or make a complaint, he/she can send an email to info @ certifiesandswers.com indicating his/her name and surnames, the service purchased and explaining the reasons of his/her claim.
To contact with José Vicente Martínez Arias or to make a question or claim use the following:
* E-mail: info @ certificationanswers.com
The language used in the contract between certificationanswers.com and the Client is Spanish.
Jurisdiction and applicable laws
To resolve any controversy that may arise from access to or use of this website, Certificationanswers.com and the User will refer to Spanish law and submit to the Courts and Tribunals of the city of Bizkaia.
Once purchased, the return will not be accepted.
In case new questions are updated, after the following 14 days of the purchase we will review and send the User the new answers.