The HubSpot knowledge base tool can do all of the following EXCEPT:
- Offer related articles to readers
- Restrict knowledge base articles
- Add videos to articles
- Suggest articles to be written
Explanation: The HubSpot knowledge base tool offers a range of features to enhance user experience and streamline knowledge management processes, including offering related articles to readers, allowing restrictions on knowledge base articles, and enabling the addition of videos to articles. However, the tool does not have the capability to suggest articles to be written. While the tool facilitates the organization, creation, and presentation of existing knowledge base content, it does not possess artificial intelligence or natural language processing capabilities to analyze user queries or content gaps and recommend specific topics for new articles. Generating ideas for knowledge base articles typically requires input from subject matter experts, analysis of customer inquiries and feedback, and identification of common pain points or areas requiring clarification. Therefore, while the HubSpot knowledge base tool is valuable for managing and delivering existing knowledge base content, the responsibility for suggesting and creating new articles rests with human users rather than the tool itself. Thus, the correct answer is Suggest articles to be written.
