Your client has exceeded the 1,000 contact tier limit, with a total of 1,125 contacts in their HubSpot portal. 250 of those 1,125 contacts were generated organically via form submission and 900 were imported via a list. What happens now?
Only the contacts imported through a list count toward their contact tier limit, so their subscription cost will not increase.
Since only organic contacts generated through a form submission count toward their contact tier limit, then a CTU will not be triggered.
All contacts are counted the same in their HubSpot portal. Since the total exceeds the contact tier limit at the next bill, a CTU charge will be incurred. The CTU can be reversed in the following month by removing at least 125 contact records.
All contacts are counted equally in their HubSpot portal. Since the total exceeds their contact tier limit, a contact tier upgrade (CTU) will be initiated to accommodate the number. Their subscription cost will increase at the next bill.