A customer reached out via Twitter Direct Message to your company, looking for support with a complex issue. A co-worker was already helping that user but is away on vacation. Which Hootsuite feature would be best to respond with?
- History Tracker
- Engagement Streams
- Hootsuite Inbox
- Conversation Context
The best Hootsuite feature to respond to the customer who reached your company via Direct Message on Twitter is Hootsuite Inbox. The Hootsuite Inbox feature provides all the lists of conversations between a user and an organization. This is really helpful because it provides an understanding of the full context of the conversations so you can see what conversation your co-worker had with the customer and you can start over from where the co-worker left.