True or false? Conversion optimization can positively impact your return on investment.
- True
- False
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True or false? Conversion optimization can positively impact your return on investment.
Where do conversations fit into your inbound marketing strategy?
True or false? One of the best uses of Twitter is networking in private groups.
SEMrush Social Media Toolkit Exam Answers

True
False
True
False
True
False
Social media activity
Facebook reactions distribution
Social media audience trend
Social media competitors
All of them
True
False
True
False
Analyze your and your competitors’ publishing trends using the “Activity” report
Review basic engagement metrics and their changes over time using the “Engagement” report
Analyze your and your competitors’ followers’ trends using the “Audience” report
“Top content” report
“Comparison with competitors” report
“Social channels” report
This cannot be done with SEMrush
“Post now”
“Add to queue”
“Save draft,” then set a notification time
“Schedule,” then set a publish time
Page Views
User reactions (“Like,” “Love,” “Wow,” etc.)
Number of posts
Number of followers
Animated GIF images
JPEG and PNG images
Giphy images
PDF documents
Number of likes
Date
Username
Hashtag
Number of retweets
Audience outreach
Comments
Increase in number of followers
Retweets
Clicks
Engagement rate
Monitoring the growth of your social media audience
Creating and publishing posts directly from the tool
Comparing social media platforms by engagement with your content
nalyzing at what time competitors publish their content on LinkedIn
Number of mentions
Likes
Twitter followers
Number of mentioners
Create and compare up to five campaigns within a Brand Monitoring project
Filter your brand’s web mentions by date
Get a list of resources that mentioned your brand
Find your brand mentions on the web and on Twitter
Get an alert when your brand is mentioned
Total new page likes
Referral traffic
New page unlikes
Page audience
Metrics directly from Facebook insights
Engagement rate
20
HubSpot Inbound Certification (New) 2018 Exam Answers

Human, Helpful, Holistic
Goal, Guide, Grow
Attract, Engage, Delight
Marketing, Sales, Services
True
False
True
False
Custom Rendering for Mobile
Custom Relationship Modules
Customer Relationship Management
Customer Rotation Model
Lead scoring
Targeted content
Marketing qualification matrix
Multi-channel
Attract, Convert, Close
Identify, Connect, Explore, Advise
Educate, Guide, Grow
Attract, Guide, Sell, Close
Voice of the customer
Social listening
Inbound services
Customer personas
Customer service
Customer support
Customer success
content library
current customer base
inbound tool stack
sales-qualified leads
Engage, Guide, Grow
Attract, Convert, Close, Delight
Help, Empower, Delight
Engage, Empower, Delight, Grow
True
False
True
False
View the journey from the buyer’s perspective and focus on the tasks they need to accomplish
Set goals based on the commission you want to earn this month
Don’t push people. If a prospect is moving slowly, move on to someone else.
Follow up multiple times a day
True
False
Research, identify trends, and create persona stories
Create persona story, test and optimize, and make assumptions
Make assumptions, identify trends, and ask company employees for input
A buyer persona shouldn’t be developed at this time.
It’s the Inbound Methodology but from the buyer’s perspective.
It’s the experience your prospect goes through when learning about your brand.
It’s the set of actions that a buyer goes through after he or she made a purchase.
It’s the active research process someone goes through leading up to a purchase.
Awareness
Consideration
Decision
None of the above
Yes, you should try to interview all types of customers. That way you’ll have a better idea of the ideal buyer you’re trying to market and sell to.
Yes, interview as many current customers as you possibly can. You should avoid reaching out to prospects since they haven’t used your product/service.
No, you shouldn’t be interviewing customers. Instead, you should interview ideal customers, prospects, and those that don’t know your organization.
No, you shouldn’t be reaching out to bad customers. They will skew the buyer persona story since they aren’t your ideal customer.
True
False
sales
marketer
customer
company
True
False
Attract, Convert, Close, and Delight
Awareness, Consideration, Decision, and Delight
Find, Engage, Convert, and Nurture
Identify, Connect, Explore, and Advise
Close
Delight
Convert
Attract
A semi-fictional representation of your ideal customer based on real data and some select educated speculation
A lead in your database
A true view of your personas
A completely fictional representation of your ideal customer based on real data and some select educated speculation
True
False
All departments
Just marketing
Just marketing and sales
All customer-facing departments
reach
engagement
conversions
All of the above
Awareness
Consideration
Decision
All of the above
A and B
All of the above
True
False
True
False
True
False
the buyer’s journey
industry benchmarks
your buyer personas
content distribution
Define your objective, form a hypothesis, design your tests, establish your baseline, analyze your data.
Define your objective, establish your baseline, form a hypothesis, design your tests, and analyze your data.
Analyze your data, design your tests, form a hypothesis, establish your baseline, define your objective.
Form a hypothesis, analyze your data, establish your baseline, define your objectives, design your tests.
True
False
Conversion optimization is investment that produces reliable month-over-month growth. Your website becomes stronger as you continue to measure, iterate, and act.
Conversion optimization is focused on attracting customers through relevant and helpful content and adding value at every stage in your customer’s buying journey.
Conversion optimization is the process of testing hypotheses on elements of your site with the ultimate goal of increasing the percentage of visitors who take the desired action.
Conversion optimization is the technology, processes, and content that empower sales teams to sell efficiently at a higher velocity.
Attract, convert a lead, close a deal, and delight a customer.
Create awareness, determine your end point, chart your course, and analyze.
Create awareness, determine your end point, chart your course, build a ship, ahoy matey.
Create awareness, chart your course, optimize, convert a qualified lead.
True
False
True
False
True
False
The method by which you encourage someone on your site to move down your funnel.
The method by which you encourage someone to visit your site from social media.
The method by which you encourage someone to spend 30 minutes or more on your website.
The method by which you encourage someone to read your well-crafted automated email.
Whether or not the call-to-action has an action verb
The placement of the call-to-action on the page
How the design does or does not grab attention
The offer and its relevance to the page content
To capture a visitor’s information via a form
To deliver an offer that a business is promoting
To promote an offer on a website page, blog post or email
To help nurture leads in order to turn them into customers
Hotjar
Google analytics
Quora
Buzzsumo
Submissions from lead flows and forms both appear on the contact timeline.
Lead flows collect more detailed information than forms.
Forms usually have more fields than lead flows.
Lead flows appear on top of the page while forms are embedded in the page.
True
False
The visitor
The marketer
The salesperson
The designer
Readability
Simple Commenting
Shareability
Image rendering
Friendship
Professionalism
Communication
Rapport
The process of building relationships with prospects with the goal of earning their business when they’re ready.
The process of sending individual emails to get them to purchase your product or service.
The process of calling qualified prospects and engaging them with a consultative sales process.
The process of placing the right call-to-action in the right email and sending it to the right person.
To identify good-fit leads from within the large pool of available prospects.
To identify the goals and challenges of specific prospects.
To identify the ways your product or service can benefit people who match your buyer personas.
To identify ways to differentiate your offering from your chief competitors’ offerings.
A sales process is an outdated, seller-focused idea. An inbound sales strategy replaces the need for a sales process.
Every sales team has its own sales process, but an inbound sales strategy can be implemented by every sales team.
A sales process describes the steps a seller takes during a sales cycle, while an inbound sales strategy describes the steps a buyer takes.
An inbound sales strategy is a type of sales process.
True
False
True
False
Sales representatives should keep this in mind, but this doesn’t change the way the world should sell.
Sales representatives must evolve their selling to keep up with customers’ buying habits.
Sales representatives need to push and sell harder to convince buyers to make the right decision.
Buyers are more educated, so there’s less work for the sales representatives.
True
False
Gather testimonials from your users
Send emails
Talk to team members
Collect survey responses
After they have used your product or service
From the very first moment someone interacts with your business
At the beginning of the sales process
From the moment they become a customer to delight them into promoters
The step you take to have conversations with individuals talking about your industry, brand, products, and services.
The method of actively looking for mentions and conversations that pertain to your brand, products, hashtags, and more.
How you track, analyze, and respond to conversations across the internet.
A method of changing art, music, governments, and businesses.
True
False
Promoters
Passives
Detractors
30
40
50
60
True
False
True
False
True
False
True. An email address is enough information for the CRM to create a contact record where you’ll be able to see a full history of the pages that the visitor has viewed on your website. The CRM may also be able to find company information about the person and create a company record based on their email domain
True. If a person provides an email address, you’ll be able to send them an email to ask for more information. This is also a good opportunity to find out what products they’re interested in and attempt to make a sale.
False. An email address without a name is meaningless. At a minimum, your lead flows should collect name and email.
False. Lead flows should collect as much information as possible about a visitor. You should have a goal of having 5 to 10 fields in each lead flow.
might already be interested
work at major corporations
have a budget, the right authority, a need, and a timeline
are already familiar with your product or service
Hubspot Content Marketing Certification Exam Answers 2018

Content is needed to attract people to your site.
Content is needed to attract visitors and convert them into leads
Content is needed to close leads into customers and turn customers into promoters.
All of the above
Identify, Connect, Explore, and Advise
Find, Engage, Convert, and Nurture
Awareness, Consideration, Decision, and Delight
Attract, Convert, Close, and Delight
True
False
Social media posts
Blogging
Technical SEO
Email copy
Both are valuable and take a lot of time and work. It’s best to focus your time on one or the other.
If you do both then you’ll be competing with yourself.
A great content marketer doesn’t need to do inbound marketing.
Success relies on both as each serves a different function.
Explain the value of your products and services and how you’re the best at what you do.
Explain your history in detail.
Show the ROI you can bring your customers.
Create emotional alignment between your business and your prospects and customers.
A) Characters, conflict, and resolution
B) Conflict, idea, and resolution
C) Conflict, spark, and conclusion
D) Characters, conflict, and interest
A) True
B) False
A) prospects’ needs
B) prospects’ stage of the buyer’s journey
C) prospects’ problems
D) All of the above
A) Your story should be clear and concise
B) Create emotional appeal through your content
C) Use the third-person point of view
D) Be consistent and authentic
False
A) First-person point of view
B) Second-person point of view
C) Third-person point of view
D) None of the above
A) True, because the best ideas come in the first 30 seconds of consuming content.
B) True, because the material is fresh in your mind.
C) False, you want to give your mind a break to process the information.
D) False, you first need to write concepts down to organize everything.
A) Aha moment
B) Spontaneous ideation
C) The eureka moment
D) Thought spawning
related searches
autocomplete
suggestion finder
Google search queries
True
False
A) Increase year over year traffic by 30%.
B) Significantly reduce the amount of time the team spends on creating content.
C) Add five new content formats to the website by end of year.
D) All of the above are SMART goals.
Talk with the sales team
Check with more tenured employees
Look through the company’s CRM and CMS
All of the above
Demographics
Challenges
Identifiers
All of the above
Awareness
Consideration
Decision
All of the above
True
False
How much money it will cost to complete initiative
Identifies outside influencers who will be contributing
Identifies and organizes who is in charge of specific tasks
Breaks down all of the work needed to complete a specific initiative
1
2-4
Post your content once it’s finished and edit as you receive feedback.
As many times as you possibly can
A) linear word formula
B) acronym-based system
C) nomenclature system
D) Word association connector
True, the best way to remain efficient is to stick with a process.
True, the investment to update a process can be very expensive and time intensive.
False, as business goals and content change, so should your process to support them.
False, your process should be updated every time a new team member joins.
True
False
Broaden the topic
Make a promise to the reader
Over five words
Use special characters to help it stand out
List format
How-to format
Secret of format
Negative angle format
True, it can be overwhelming to write an introduction first without knowing where the content is headed.
True, the introduction is always the easiest part to write.
False, writing an introduction first will help align the rest of the article.
False, you should write your conclusion before your introduction.
True, extensive vocabulary makes you appear more credible and confident.
True, people make purchasing decisions based on if you look smarter than your competitors.
False, extensive vocabulary makes you appear less credible and confident.
False, extensive vocabulary takes up too much space on a page.
Active
Passive
Reactive
Subtle
“I really want to go to the store to buy groceries in order to be prepared.”
“I just want to go to the store to buy groceries in order to be prepared for the week.”
“I want to go buy groceries at the store to be prepared for the week.”
“I really want to go to the store to buy groceries in order to be prepared for the week.”
True, this helps avoid confusion.
True, deleting acronyms makes your content more welcoming.
False, use acronyms sparingly.
False, your audience will know what the acronyms mean.
Inbound link
Canonical tag
Anchor text
A and B
Add a tracking URL
Update the content to make it different
Have the third-party publish it at the same time as the original piece
Add a NoIndex tag
It depends, wait until you have at least 5 inbound links.
You shouldn’t wait. Republish it immediately.
Two weeks
One week
Only websites that you have partnerships with as you won’t have to pay for it.
As many websites as possible; the more sites the more impressions the content will receive.
Only sites that are relevant to your business and industry.
You shouldn’t republish content because you’ll have duplicate content issues.
DART
BASE
ACE
ARC
Case study
Ebook
Webinar
All of the above
True
False
When it’s performing well
When it has a call-to-action that links to your website
When it showcases one of your products or services
If budget is permitting, then you should boost every social media post
True, redundant messages ensure that your audience will see it and you get the highest reach.
True, posting the same message will help you save time that you can use on more important initiatives.
False, you should customize the message based on the platform.
False, post the same message to Twitter and Facebook, but update LinkedIn as it’s more of a B2B social platform.
Optimization
Saturation
Experimentation
Consistency
True
False
How high you rank in search engine results.
How many press releases exist on your website.
Level of engagement on your social channels.
Inbound links coming to your website.
True
False
likes and shares on a Facebook post
sharing the thank you page to an offer someone just downloaded
comments on a recent blog post
email send rate
Social engagements
Returning blog subscribers generated from your campaign
Total leads generated from your campaign
Increase of brand awareness
attribution report
referrals report
sales report
None of the above
You present an updated campaign content plan to reach your set SMART goals, based off of the first month’s data.
You present updated SMART goals better aligned with your projected MQLs for the campaign’s remaining two months, based off the first month’s data.
You hold back on reporting the progress on that particular SMART goal for the campaign, in hopes of things picking up.
You propose staying the course on the current SMART goals and planned content marketing activities, noting that one month of data is not enough to justify changing your SMART goal.
Create a facebook audience
Select a marketing channel to focus on
Start looking for weaknesses in your funnel
Start looking for strengths in your funnel
Your possibility channels
Your long-shot channels
The channels you haven’t tested yet
Your top-performing channels
the cost to attain a customer through this channel
the amount of customers available through this channel
whether or not you should be acquiring these customers
All of the above
Yes, the entire team is present and participating.
Yes, but make sure to assign the test to the appropriate team members.
No, ideation and implementation should be done in separate meetings.
No, you need approval from your boss before running a series of tests.
True, the majority of your tests should be successful.
True, you should never have over a 50% failure rate with your tests.
False, the purpose of a test is to prove or disprove your hypothesis.
False, you need to perform enough tests that more than 50% fail.
continuously optimize your channels
find a system that works and stick with it
show your competitors that you know what you’re doing
All of the above
True
False
continuously optimize your pages based on updated keyword research
get referenced on sites that already rank well
add more keywords to a page you want to rank for
use more images than text
Value-add guidance
Concierge on-boarding
Success channeling
Premier showcasing
What are you offering?
How will this help your audience?
Why are you doing what you are doing?
None of the above
True, people care more about the conflict than the resolution.
False, conflict only reduces the connection of what you’re trying to communicate.
False, your story is strong enough to explain the value of your products and services.
True, conflict helps build developmental and emotional connections.
first-person point of view
second-person point of view
third-person point of view
All of the above
True
False
Motor Trend Magazine
Wall Street Journal
TIME Magazine
All of the above
Include a question on a form
Interview some of your best customers
Make a list of publications you read
A and B
All of the above
Content title
Buyer’s journey stage
Content length
Marketing funnel stage
SMART goals
sales campaigns
theme(s)
All of the above
two weeks
one month
three months
six months
Yes, because having an editor complete your content ensures it will read well to others.
Yes, a content editor’s role is to make updates the way they see fit.
No, the editor should have tracked changes which would have shown you where they would apply recommended edits.
No, they should have set up a meeting to discuss each edit so you could apply them together.
1
2-3
5-10
At least 10
List format
How-to format
Secret of format
Negative angle format
Update the headline
Use a new author
Add sub-headings to each section
All of the above
True, if you don’t have a relevant call-to-action, then leave blank.
True, once you publish a blog post, it’s not a best practice to update calls-to-action over time.
False, always provide a next step, even if it’s to sign up for email updates.
False, adding a relevant call-to-action to a blog post will improve your SEO efforts.
Demographics
Segmentation
Buyer personas
Ideal matching
True
False
Post the same message on all channels as Facebook since it is working well.
Analyze Facebook further to see which posts are working for future content ideas.
Transition all social ad budget to Facebook in support of boosting each post moving forward.
All of the above
reach
engagement
conversions
All of the above
Ensure all leads from social sources are nurtured with the introductory ebook before speaking to sales.
Devote more time to posting blogs on Facebook.
Direct further resources for paid advertising on Twitter to spread your influence to additional channels.
Connect with your sales team to coach them on their disconnect in closing the leads.
The campaign’s written SMART goals will free stakeholders from being directly involved.
The campaign’s planned content will insulate your team from developing unexpected material outside of the written SMART goals.
The campaign’s written SMART goals better align your work with the stakeholders’ key metrics.
The campaign’s planned content better aligns your work with the CEO’s quarterly expectations.
Marketing
Sales
Customer Service
A and B
All of the above
A testing sequence geared towards identifying content your audience cares about
An organized three-step approach to gaining traction
A system that notifies you when your competitors produce a piece of high-performing content
All of the above
persona creation process
Golden Circle
Inbound Methodology
buyer’s journey
A moderator
A clear agenda
At least five people
Visual aids
role call
icebreakers
team goals
breaking into groups
“Yes, there’s no reason to keep going if we have enough topics for our ebook.”
“Yes, we can always identify more later if we need them.”
“No, we should have at least ten supporting topics for every ebook we want to create.”
“No, we should make a list of as many supporting topics as we can.”
A and B
All of the above
True
False
Lifecycle stage
Lead attribution
Company name
Content medium
an interesting history
a testimonial from a happy customer
a mission with supporting values
great products and services