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True or False? In Service Hub, you have the option to create additional custom ticket properties.
False – Custom properties are only available in Sales Hub.
True – Custom ticket properties are available with HubSpot’s free tools.
False – HubSpot does not allow the creation of custom ticket properties.
True – You can create custom ticket properties though this requires Service Hub Starter.
Which of the following are some services you can offer alongside Service Hub specifically? (choose all that apply)
Developing a buyer persona
Setting up ticket properties
Connecting a shared inbox
Setting up live chat
Writing blog articles to attract leads
Creating a knowledge base
Defining KPIs and set up an SLA
What are some elements that can be defined within a support team’s service level agreement?
Metrics like number of tickets closed
Average response time for tickets
Time to first response
Areas of service
Availability of service
All of the above
What does SLA stand for (in the context of Service Hub)?
Standard Legal Agreement
Service Level Agreement
Software License Agreement
True or false? Contacts can be created directly from a live chat (chatflow) in HubSpot.
True
False
What are the channels that I can connect with conversations inbox?
SMS and email
Email and chat
Chat and SMS
SMS and WeChat
