If a lead calls you in response to a voicemail you left, what should you do?
- Ask questions about their budget and authority to make sure they’re a qualified lead.
- Skip the connect call and transition immediately into an explore call.
- Run the connect call as you would have if they had answered the phone when you initially called.
- Move the conversation to email to make it more convenient for them.
Explanation: The correct answer is to Run the connect call as you would have if they had answered the phone when you initially called. When a lead calls back in response to a voicemail, it presents an opportunity to establish a connection and continue the conversation in a meaningful way. By conducting the connect call as planned, sales professionals can build rapport, understand the lead’s needs and objectives, and provide relevant information or assistance. This approach allows for a personalized interaction tailored to the lead’s response, fostering engagement and advancing the sales process. Additionally, maintaining consistency in the approach ensures a seamless transition from voicemail outreach to live conversation, maximizing the effectiveness of the communication and increasing the likelihood of a positive outcome.