In order to assess customer service agent performance, which of the following reports should you look at?
- Ticket close total by rep
- Ticket totals over time
- Ticket totals by source
- Knowledge base article views
Home » Hubspot Service Hub Software Certification Answers » In order to assess customer service agent performance, which of the following reports should you look at?
In order to assess customer service agent performance, which of the following reports should you look at?