True of false? You can edit the NPS question in HubSpot.
- True
- False
Explanation: The correct answer is ‘False.’ HubSpot, a popular customer relationship management (CRM) platform, provides a standardized Net Promoter Score (NPS) question format that cannot be directly edited by users. This fixed format ensures consistency in data collection and facilitates benchmarking across different surveys and time periods. While users have the flexibility to customize various aspects of their surveys and questionnaires within HubSpot, such as branding and additional questions, the NPS question itself remains immutable. This limitation helps maintain the integrity of NPS data and ensures comparability across different surveys and organizations. Therefore, the statement that one can edit the NPS question in HubSpot is false, as it contradicts the platform’s design and functionality.