What’s the sales manager’s role in the final phase of a sales training, where each team member continues to improve on the skill until they’ve fully mastered it?
- Increasing team members’ quotas to encourage them to apply their new skills
- Communicating the key outcomes of the training to the executive team and other departments inside the company
- Coaching individual team members to help them reach mastery
- Removing any team members who don’t apply the skills
Explanation: The correct answer is Coaching individual team members to help them reach mastery. In the final phase of sales training, where each team member continues to improve until they’ve fully mastered the skill, the sales manager plays a pivotal role as a coach. Coaching involves providing ongoing support, guidance, and feedback to individual team members as they work towards mastery of the newly acquired skills. This process includes personalized coaching sessions tailored to each team member’s strengths, weaknesses, and learning pace. By offering constructive feedback, addressing challenges, and identifying opportunities for improvement, the sales manager empowers team members to refine their skills and excel in their roles. Moreover, coaching fosters a supportive environment where team members feel encouraged to strive for continuous growth and development. Through regular coaching sessions, the sales manager can track progress, celebrate successes, and address any obstacles that may hinder skill mastery, ultimately ensuring that the training investment yields maximum results for both the individual and the team as a whole.
