CertificationAnswers

 

It’s recommended you create some sort of interaction that takes place after someone purchases your product or service. What’s the most efficient and scalable tool you can use to do this?

 

Phone call

 

Email workflows

 

Social media

 

Mail them a thank you note

 

https://www.youtube.com/watch?v=YnSD2ResINU

 

 

What’s an effective way to empower your team while not micro-managing them?

 

Have daily status check-in meetings to make sure they are working on the right things.

Create scripts that your team must use when serving customers.

Give them a goal and let them figure it out.

Develop a set of defined principles that will help them operate autonomously.

 

https://www.youtube.com/watch?v=R4IIk24sZco

 

 

What are the three pillars of delight?

 

Innovation, Communication, Education

 

Invent, Communicate, Educate

 

Invent, Serve, Collaborate

 

Innovating, Connecting, Teaching

 

https://www.youtube.com/watch?v=NSKDZSZl3SU

 

 

What are the four guidelines to keep in mind when connecting with your leads over the phone?

 

A) Build rapport, know your audience, speak the prospect’s language, be helpful

 

B) Build rapport, sound happy, be helpful, schedule follow up call

 

C) Be nice, know your audience, follow your planned agenda, be helpful

 

D) Sound interested, know your audience, follow your planned agenda, schedule follow-up call

 

https://www.youtube.com/watch?v=-mndNwBd4Q8

 

If you were an inbound sales representatives, how can you gain “trusted advisor status” with the people you connect with?

 

Have a lot of LinkedIn connections

Understand the prospect’s problem and identify quick wins for them

Be in the prospect’s industry for ten or more years

Build up your personal brand as a thought leader in your industry

 

https://www.youtube.com/watch?v=VeJNdN5xJcM