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CertificationAnswers

DoubleClick Search Fundamentals

June 4, 2015 By CertificationAnswers

DoubleClick Search Fundamentals Exam

Complete DoubleClick Search Fundamentals

Completing DoubleClick Search Fundamentals is the first step if you’re new to search engine marketing and DS. We offer a free online eLearning and Certification, as well as pre-recorded webinars.

DoubleClick Search Fundamentals topics include:

  • The benefits of using a search engine management tool
  • Planning and implementing basic search campaigns
  • Insights and monitoring day-to-day performance with reports
  • Maximizing your overall campaign performance

 


Campaign Management

1.) You can create AdWords Sitelinks in the DS interface

  • A) True
  • B) False

Campaign Management

2.) When you sync an account, the following happens:

  • A) The sync combines all recent changes from the last week in DoubleClick Search and on the engine account
  • B) The sync pushes changes made in DoubleClick Search to the engine accounts
  • C) The sync pulls in changes made on the engine accounts and makes those changes in DoubleClick Search
  • D) The sync combines all changes made in DoubleClick Search and on the engine account over the last 24 hours

Campaign Management

3.) Where can you access the bulk upload file template?

  • A) From the campaigns tab
  • B) From the uploads tab
  • C) From your email
  • D) There is no bulk upload file template, you can only create and make changes in the interface

Campaign Management

4.) Automated rules can be applied to what objects?

  • A) keywords and ads
  • B) campaigns and ad groups
  • C) all of the above
  • D) non of the above

Campaign Management

5.)  Once you select “Upload File,” what are all the steps that have to happen for those changes to become live on the engine account?

  • A) Changes have to be successfully processed into the DoubleClick Search Interface
  • B) Changes must pass through the engine API successfully
  • C) Changes must be approved by the engines guidelines
  • D) All of the above

Campaign Management

6.) If you make changes to an engine account during a sync those changes will be lost

  • A) True
  • B) False

Campaign Management

7.) Which of the following is an example of an Automated rule?

  • A) Daily at 1 A.M., increase all bids where the ad’s average position was worse than 3 the previous day.
  • B) Every Friday, pause all keywords that had at least 1000 clicks but zero conversions during the previous week.
  • C) Every Monday, raise max CPC bids by 15% for keywords that had more than 50 conversions and CPA under $10
  • D) All of the above

Campaign Management

8.) In DoubleClick Search you can create and edit campaigns the following ways:

  • A) Only through the engine account
  • B) Only through bulksheet upload and the Doubleclick Search interface
  • C) Only through the DoubleClick Search interface
  • D) Through bulksheet upload, directly in the DoubleClick Search interface, on the engine account, and by syncing to DS

Campaign Management

9.) You can sync an account at what level?

  • A) The entire engine account level
  • B) Individual campaign level
  • C) Individual ad group level
  • D) All of the above

Campaign Management

10.) How can you narrow the scope of your bulk edit in the interface so that not every keyword or ad in your scope would be changed?

  • A) Use labels and segments
  • B) Use filters and check the box of specific objects you want to edit
  • C) Use columns and segments
  • D) Use filters and segments

Campaign Management

11.) Choose the correct process for troubleshooting upload file errors in DoubleClick Search:

  • A) You can not troubleshoot upload file errors yourself
  • B) Download the error sheet from the uploads list, fix the errors on the error sheet, and re-upload the same file
  • C) Download the error sheet from the uploads list, fix the errors in your original upload file, and re-upload the original file
  • D) View DoubleClick Search errors directly in the campaigns tab

Campaign Management

12.) You can NOT create two campaigns with the same name in the same DoubleClick Search engine account:

  • A) True
  • B) False

Campaign Management

13.) You can NOT make changes to different engine accounts while one engine account is syncing

  • A) True
  • B) False

Campaign Management

14.) Which feature would you use to organize keywords into groups across campaigns and engine accounts?

  • A) Keywords tab
  • B) Keyword groups
  • C) Keyword labels
  • D) Keyword bid strategies

Reporting

15.) The change history view will only include changes made by individual users in the DS interface.

  • A) True
  • B) False

Reporting

16.) You can compare year-over-year performance in the performance summary graph.

  • A) True
  • B) False

Reporting

17.) You must include all child objects (ad groups, keywords, ads) in a campaign report.

  • A) True
  • B) False

Reporting

18.) The Search queries tab is available for:

  • A) Campaigns and ad groups
  • B) Ad groups and ads
  • C) Engine accounts and keywords
  • D) Campaigns and ads

Reporting

19.) You can view search queries for both AdWords and Bing Ads.

  • A) True
  • B) False

Reporting

20.) Which features allow you to customize the data you analyze in the interface and make up your ‘view’?

  • A) Customize column, filters, segments, date rage
  • B) Filters, ad groups, keyword labels, date range
  • C) Keyword labels, date range, bid strategies, destination urls
  • D) Customize columns, keyword labels, destination urls, filters

Reporting

21.) To download a report file, make edits, and re-upload to implement changes, you must select which column’s options from the download view?

  • A) Currently Visible
  • B) Editable
  • C) All Columns
  • D) Non of the Above

Reporting

22.) Once you have your chosen statistics and filter, you can download the report by:

  • A) Selecting “Download” directly under the performance graph
  • B) Selecting “Export” under the campaigns tab
  • C) Select “View Report” from the reports tab
  • D) You must view reports on screen, they can not be downloaded

Reporting

23.) If you run a 30-day report and want to break down each object by week, which time frame would you want to segment by?:

  • A) Monthly
  • B) Weekly
  • C) Daily
  • D) Quarterly

Reporting

24.) When do you select the date range of the report?

  • A) When you choose the file format
  • B) After selecting Download
  • C) Before selecting the download button
  • D) After the file has downloaded

Reporting

25.) From the Search queries tab, you can add terms as negative keywords.

  • A) True
  • B) False

Reporting

26.) You can view keyword attributes like clickserver urls, landing page urls, and max CPC bid by using what feature?

  • A) Filters
  • B) Segments
  • C) Customized columns
  • D) Performance summary graphs

Reporting

27.) Once you set your filters, columns and segments you can save that custom view to easily return to those settings in the future.

  • A) True
  • B) False

Reporting

28.) From the Search queries tab, you can add terms as negative keywords.

  • A) True
  • B) False

Bid Management

29.) By what method can you create a new bid strategy?

  • A) Through the interface only
  • B) Through bulksheet uploads only
  • C) Through both the interface and bulksheet uploads
  • D) Non of the above

Bid Management

30.) How many bid strategies can be set up per engine account?

  • A) 1
  • B) 2
  • C) 3
  • D) unlimited

Bid Management

31.) When creating a weighted conversions bid strategy, you can set individual goals for specific tags and combine CPA goals (as well as ERS goals) in one strategy.

  • A) True
  • B) False

Bid Management

32.) When a keyword is in a bid strategy, this means that DoubleClick Search is:

  • A) Changing campaign daily budgets
  • B) Increasing the number of keywords in an ad group
  • C) Adjusting the keyword’s max CPC on the engine to try and achieve the strategy goal
  • D) Adjusting terms in the ad copy to find best combination of words and phrases.

Bid Management

33.) You can select a single, or specific group of floodlight activities to include in a CPA bid strategy.

  • A) True
  • B) False

Bid Management

34.) Which is an example of three KPIs you can target in a DS bid strategy?

  • A) Position, Clicks, Transactions
  • B) Actions, Reach, Clicks
  • C) Clicks, CPA + Position, Increase Impression Share
  • D) Reach, Weighted conversions, Increase Impression Share

Bid Management

35.) You can manually override the max cpc bid set by the strategy.

  • A) True
  • B) False

Bid Management

36.) To get the most clicks possible for $5,000, what KPI and target metric should you select?

  • A) Actions, CPA
  • B) Clicks, ROAS
  • C) Actions, Monthly Spend
  • D) Clicks, Monthly Spend

Bid Management

37.) A keyword can be associated with how many bid strategies?

  • A) 1
  • B) 2
  • C) 3
  • D) unlimited

Bid Management

38.) The maximum strategy bid is:

  • A) The starting max CPC bid for the keyword
  • B) The highest bid that helps you reach your strategy goal
  • C) The maximum bid that DoubleClick Search can increase your max CPC
  • D) None of the above

Bid Management

39.) It is recommended to have the same keyword in a DS bid strategy and use AdWords Conversion Optimizer at the same time.

  • A) True
  • B) False

Bid Management

40.) If your KPI is transactions and your target metric is ‘monthly spend,’ then the strategy will attempt:

  • A) To get you the most clicks for your monthly spend
  • B) To get the best ROAS possible across your keywords
  • C) To get the most transactions for your monthly spend
  • D) The get the most high value conversions for your monthly spend

Bid Management

41.) How many keywords can you have in a bid strategy?

  • A) 1,000
  • B) 5,000
  • C) 10,000
  • D) unlimited

Filed Under: DoubleClick Search Fundamentals

Google Analytics Premium Fundamentals

June 4, 2015 By CertificationAnswers

Google Analytics Premium Fundamentals Quiz

Complete Google Analytics Premium Fundamentals

If you’re new to Google Analytics Premium, then Google Analytics Premium Fundamentals is your first step toward becoming an expert. With this eLearning course, you get easy access to online training right from your desk.

In Google Analytics Premium Fundamentals, you’ll learn how Google Analytics works, learn about Premium features, and get an overview of Google Analytics reports. You’ll also learn:

  • Account structure and administration
  • How to see audience characteristics and referral sources
  • How to analyze user behavior
  • How to increase conversion rates
  • How to analyze and customize your data

 


1.) Google Analytics Audience reporting helps you analyze which countries visitors are coming from, the devices they’re using to visit your site, as well as insights into user loyalty and engagement.

  • A) TRUE
  • B) FALSE

2.) Which is the correct list of Google Analytics dimensions?

  • A) Full Referrer, Tax, Operating System, Keyword
  • B) Language, Java Support, Ecommerce Conversion Rate, Network Domain
  • C) Product, Currency Code, Page Load Time, Hostname
  • D) Network, Full Referrer, Destination URL, Social Source

3.) If you have a kiosk in a physical retail location and want to track user interactions, how would you pass the tracking data using Google Analytics?

  • A) Classic Google Analytics
  • B) Universal Analytics with Google Analytics SDK for iOS
  • C) Universal Analytics with Google Analytics SDKs for iOS and Android
  • D) Universal Analytics with the Measurement Protocol

4.) Google Analytics only tracks direct visits (users who typed in your website URL directly into their browser), referrals (users that came to your site via another site), organic traffic (users who performed a search and clicked on a search result from a search engine) and sessions from AdWords ad clicks.

  • A) TRUE
  • B) FALSE

5.) If there’s a grey message on top of your report or a field in your data table labeled “(other)”, you are viewing sampled data. As Premium clients have access to Unsampled Reporting, what’s the process for accessing this for a sampled report?

  • A) Export > Unsampled Report. Navigate to Customization tab > Unsampled Reports and wait for status to change from “pending” to “completed”.
  • B) Export > Email > Unsampled Report. Wait for unsampled report to arrive in your email inbox.
  • C) Export > CSV. The downloaded CSV will be unsampled.
  • D) Customization > Custom Reports > Overview

6.) A bounce is defined as a single pageview session.

  • A) TRUE
  • B) FALSE

7.) Complete the sentence: Event tracking can be used to…

  • A) … create custom reports
  • B) … monitor for significant changes in your website traffic
  • C) … measure how users interact with the content on your site, e.g. button clicks and file downloads
  • D) … tag an email campaign you are about to run

8.) Google Analytics users with “read & analyze” access to a view cannot create advanced segments in that view.

  • A) TRUE
  • B) FALSE

9.) What’s the correct hierarchy of these Google Analytics entities?

  • A) Account > Property > View
  • B) Property > Account > View
  • C) Property > View > Account
  • D) Account > View > Property

10.) Within a 30-day period, a user first visits your website from an organic search result, then from a banner ad on a website. Finally, the user clicks on a paid search ad and completes a sign up form on your site that you track as a Goal conversion in Google Analytics. Which of the following statements are true about how this user’s activity will be reported?

  • A) The social media ad will get all the credit for the conversion because it was the first source that brought the user to your site.
  • B) In the All Traffic report, only the paid search ad will get credit for the conversion. The social media ad and the banner ad will be given credit in the Multi-Channel Funnels reports as “assisting interactions.”
  • C) In the All Traffic report, all three traffic sources will get credit for the conversion.
  • D) In the All Traffic report, only the paid search ad will get credit for the conversion.

11.) You’ve been asked to find opportunities to increase the number of users who complete a five-step order placing process on your site. Which of the following analyses would be most useful for your investigation?

  • A) Using the All Traffic report to identify which traffic sources have the highest conversion rate.
  • B) Using the Landing Pages report to identify which landing pages have the highest conversion rate.
  • C) Using the All Pages report to identify which pages have the most page views.
  • D) Using the Goal Flow report to identify which of the five steps has the highest drop-off rate.

12.) Which two things need to be enabled in a user’s browser, so Google Analytics can track their visit?

  • A) JavaScript and CSS
  • B) JavaScript and cookies
  • C) HTML and CSS
  • D) All of the above

13.) Choose the best ending for this sentence: Acquisition reports allow your to…

  • A) …segment your sessions by acquisition traffic source e.g. channel, campaign or keyword.
  • B) …view session by traffic source information against session duration and number of pageviews
  • C) …identify conversion patterns by viewing your traffic sources by goal and ecommerce related metrics.
  • D) …perform all of the above analysis.

14.) How many dimensions can you add to an Explorer-type custom report and a Flat-type custom report?

  • A) Explorer: up to 5 dimensions, Flat-table: up to 2 dimensions
  • B) Explorer: up to 5 dimensions, Flat-table up to 5 dimensions
  • C) Explorer: up to 2 dimensions, Flat-table up to 5 dimensions
  • D) Explorer: up to 10 dimensions, Flat-table up to 10 dimensions

15.) If you had an Ecommerce website, how would you set up Ecommerce tracking in Google Analytics to track which products your users are purchasing, what quantity is being bought, and how much revenue is being generated from these transactions?

  • A) Enable Ecommerce tracking in the Admin section of the Google Analytics UI.
  • B) Ecommerce is automatically set up.
  • C) Configure and implement the Google Analytics Ecommerce tracking code on your checkout completion page.
  • D) Configure and implement the Google Analytics Ecommerce tracking code on your checkout completion page and Enable Ecommerce tracking in the Admin section of the Google Analytics UI.

16.) The Behavior Reports in Google Analytics are designed to provide insights into the success of websites by measuring the number of conversions.

  • A) TRUE
  • B) FALSE

17.) To check whether a page on your site has Google Analytics tracking on it, you can view the page source code and search for the first three characters from your account number i.e. “UA-”

  • A) True
  • B) True, unless you are using a Tag Management solution.
  • C) True, unless you are using Universal Analytics.
  • D) False

18.) By default, a user’s session ends when they close their browser window.

  • A) TRUE
  • B) FALSE

19.) Your key performance indicators can be set up as Google Analytics goals via the Admin section. How many goals can someone with view edit access create per view?

 

  • A) 10
  • B) 15
  • C) 20
  • D) 25

20.) For Premium clients, Sampling in the Google Analytics Interface is triggered at 250k sessions.

  • A) TRUE
  • B) FALSE

Filed Under: DoubleClick Google Analytics Premium Fundamentals

DoubleClick Bid Manager TrueView Fundamentals Exam

June 4, 2015 By CertificationAnswers

DoubleClick Bid Manager TrueView Fundamentals Exam

The exam covers the basics of DoubleClick Bid Manager TrueView to empower consumers to choose products and services that meet their needs, and align with their values. This is all done through ad hosted on YouTube; which is a great branding platform.

DBM True View Certification

 

TrueView in Bid Manager – Basics

1.) How does an advertiser link their YouTube channel with Bid Manager?

  • A) Initiate the linking in the advertiser’s Basic Details… until linking is confirmed.
  • B) Reach out to YouTube support and include the Bid Manager advertiser ID for linking
  • C) Search for the brand channel in a TrueView line item, and select “link” option
  • D) Contact Bid Manager Support to adjust the partner settings, and connect the two

TrueView in Bid Manager – Basics

2.) What are the first three steps to get enabled for TrueView in Bid Manager?

  • A) Create an AdWords account, link it to Bid Manager, request access
  • B) Request access, accept the Ts and Cs, accept partner costs
  • C) Create an IO with asap pacing, create a line item, link a channel
  • D) Link a YouTube channel, import creatives to DBM, measure performance

TrueView in Bid Manager – Basics

3.) List two benefits of using TrueView with Bid Manager (instead of through AdWords)?

  • A) Run both in-stream and in-display videos, host ads on YouTube
  • B) Access to YouTube audiences, access to earned metrics
  • C) Only pay when the user views or engages with the video, host videos on YouTube
  • D) Consolidate billing/reporting, gain access to universal frequency caps

TrueView in Bid Manager – Basics

4.) According to the introduction, what’s a unique benefit to running a TrueView campaign?

  • A) TrueView makes it easier to track conversion performance across both mobile and display.
  • B) TrueView helps my advertiser reach their audience, and only pay when they watch or interact with the ad.
  • C) TrueView ads can be purchased through Bid Manager as part of an experimental programmatic initiative.
  • D) TrueView generates a better CPM than typical video buys, and provides incentives for customers to click.

TrueView in Bid Manager – Creatives

5.) Which of these options is a property of an in-stream creative?

  • A) Ad plays on the brand’s Channel page, which enables better user engagement
  • B) Ad plays before or during the video content (pre or mid-roll ad unit).
  • C) Image includes a click-to-view video ad with a thumbnail
  • D) The ad serves on the YouTube homepage in a user query

TrueView in Bid Manager – Creatives

6.) Where do you assign the in-stream ad’s click through URL?

  • A) Watch page URL
  • B) Landing page URL
  • C) Click tracker URL
  • D) Display URL

TrueView in Bid Manager – Creatives

7.) Which of these options is a property of an in-display creative?

  • A) Advertisers are only charged if the user watches 30 seconds or the full ad
  • B) Requires a VAST tag for serving on the YouTube query page
  • C) Ad is a click-to-view video ad with an image (or thumbnail)
  • D) Ad plays before or during the video content (pre or mid-roll ad unit)

TrueView in Bid Manager – Creatives

8.) How might an advertiser organize their TrueView ads by length?

  • A) Set the limit to a standard 30 second videos
  • B) Run only shorter ads, to maximize view completions
  • C) Run only longer ads, to maximize view time
  • D) Run shorter ads alongside longer ads

TrueView in Bid Manager – Creatives

9.) Which of these is a recommended best practice for launching a TrueView campaign?

  • A) Run a single creative per advertiser, then alternate the creative each month based on promotions
  • B) Serve a single ad to the same user multiple times to ensure the message is delivered
  • C) Create highly targeted audience campaigns to ensure you reach a niche audience
  • D) Run multiple adds at once to keep the message fresh, and optimize for creative performance

TrueView in Bid Manager – Execute

10.) What is a benefit you’ll gain by linking your YouTube Brand channel to you Bid Manager advertiser?

  • A) Access to earned metrics and audience targeting with YouTube
  • B) Ability to track conversions automatically with a linked channel
  • C) Tools to search for your video creatives by URL or text
  • D) A single source for serving ads through YouTube

TrueView in Bid Manager – Execute

11.) Why should you use the mobile bid modifier?

  • A) To decrease mobile bids on a specific creative
  • B) To automatically assign each ad’s mobile bid based on performance
  • C) To increase or decrease all mobile bids in a line item
  • D) To increase or decrease specific mobile bids, based on ad group

TrueView in Bid Manager – Execute

12.) What two things happen if you edit an ad?

  • A) The ad is deleted and the ad’s data is gone for good
  • B) There isn’t even an option to edit an ad in Bid Manager
  • C) It will need to go through pre-approval process AND the old ad’s statistics show up in the ad group
  • D) The older version of the ad will continue to run until the new ad is approved

TrueView in Bid Manager – Execute

13.) Which targeting is pre-selected for a TrueView line item?

  • A) Remarketing is selected based on the YouTube audience setup
  • B) Inventory source is pre-set based on whether you selected in-display or in-stream
  • C) Geography and region is pre-selected, based on the advertiser settings
  • D) Category Exclusions have adult content (DV-MA) and content not yet rated selected

TrueView in Bid Manager – Execute

14.) What’s a unique attribute of a TrueView line item, compared with other Bid Manager line items?

  • A) It uses campaigns, instead of line items
  • B) It doesn’t require any creative approval process
  • C) It uses a CPV (cost-per-view) bidding
  • D) It only support YouTube inventory

TrueView in Bid Manager – Measure

15.) Is it possible to edit a Bid Manager pixel, to track conversions for TrueView campaigns?

  • A) Yes, this can be enabled on the pixels screen in Bid Manager
  • B) Conversion tracking using Bid Manager pixels isn’t supported yet
  • C) Since pixel editing isn’t allowed, a new pixel will need to be created
  • D) This is possible through logging a ticket to support

TrueView in Bid Manager – Measure

16.) What’s true about “earned impressions”?

  • A) They count potential impressions based on forecasting methods
  • B) They’re based on impressions through a linked Brand channel
  • C) They’re used by Bid Manager to determine CPVs
  • D) They are earned by showing 60 seconds or more of the ad

TrueView in Bid Manager – Measure

17.) What unique about pixel tracking for TrueView line items?

  • A) TrueView pixels require that impression trackers are in place
  • B) TrueView conversions are de-duplicated across DoubleClick buys
  • C) An additional contract is required to activate tracking for a TrueView pixel
  • D) Pixels do not need to be selected in line item settings, to count conversions in reporting

TrueView in Bid Manager – Measure

18.) Which report is the most effective for measuring TrueView performance?

  • A) The Audience Composition report
  • B) The TrueView report
  • C) The General report
  • D) The TrueView Inventory Availability report

 

What is a recommended lenght for trueview video creatives?

  1. A) All creatives should be longer than 60 seconds, to maximize views
  2. B) Include multiple video ads that run 15 seconds and longer
  3. C) Optimize the video to run between 5 and 15 secods
  4. D) Use longer ads for in-display ad groups, and shorter ads for in-stream ad groups

 

Filed Under: DoubleClick Bid Manager TrueView Fundamentals

Hubspot Email Marketing Certification

June 3, 2015 By CertificationAnswers

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Hubspot Email Marketing Certification

 

Email Marketing and Your Business

 

1.

True or false? Government regulations in most countries reserve the right to fine your organization a significant amount of money for every email sent to contacts that have unsubscribed.

True

False

Review Later

 

 

2.

You recently purchased a list of trade show attendees. The list includes names, company names, and email addresses. You plan to send an email to these attendees to introduce your company. Is this considered an inbound or outbound email marketing approach?

Inbound

Outbound

Both A & B

None of the above

Review Later

 

3.

Email marketing is most relevant to these stages of the Inbound Methodology:

Attract and Convert

Attract, Convert, and Close

Convert, Close, and Delight

Close and Delight

Review Later

 

4.

When sending emails, segmenting your contact database allows you to do all of the following EXCEPT

Send emails at the appropriate time

Send emails to different devices

Send emails to relevant people

Send emails with personalized messages

Review Later

 

5.

Which of the following is an email software feature that is critical to a successful inbound approach?

Email templates

Multivariate testing

A contact database

Social media sharing

 

Lifecycle Marketing

 

6.

On average, loyal customers are worth 10x their original purchase value. All of these are reasons that impact that statistic EXCEPT:

They can evangelize your brand and products

They can help “Sell” your product as a success story

You will always be able to email them

You can sell additional products to them

Review Later

 

7.

The Buyer’s Journey is the:

The research process a buyer goes through from becoming aware of what an organization sells to their eventual departure from that company from the buyer’s perspective.

The research process a buyer goes through from becoming aware of what an organization sells to making a purchase decision from the marketer’s perspective.

The research process a buyer goes through from becoming aware of what an organization sells to making a purchase decision from the buyer’s perspective.

The research process a buyer goes through from becoming aware of a problem or opportunity to making a purchase decision from the buyer’s perspective.

Review Later

 

8.

One of your leads recently downloaded a Whitepaper comparing different product features between you and your top competitors. Which stage of the Buyer’s Journey is that lead in?

That lead is an opportunity and is not in a stage of the Buyer’s Journey

Decision

Awareness

Consideration

Review Later

 

9.

Your team is falling short of a revenue goal for this quarter. Your VP of Customer Success wants to market a new services package to your customers and asks you to contact all people who have been customers for more than a year. How should you respond?

“We should segment this list more. We don’t want to try and upsell unhappy customers.”

“I’ll have to calculate the ROI. If we lose more contacts than we would generate in additional revenue we shouldn’t send the email.”

“How important is it for us to hit our revenue goal?”

“As long as we use inbound and not outbound email best practices this should be fine.”

Review Later

 

10.

Your boss has asked you to create content comparing the benefits and value of the products you offer to your direct competitor. What stage of the Buyer’s Journey would this content fall under?

Solution

Identification

Consideration

Decision

Awareness

 

Lifecycle Marketing

 

11.

A potential buyer has identified five different ways to solve a problem they are currently experiencing. Which stage in the buyer’s journey is the buyer in while identifying these different solutions?

Solution

Decision

Identification

Awareness

Consideration

Review Later

 

Contact Management and Segmentation

 

12.

Your co-worker has created a list of all the leads who have not visited your blog in the last 90 days. What should your company do with these leads?

Don’t bother trying to email them again. Remove them immediately from all send lists but keep them in your database.

Pass the list of leads over to sales so they can start calling them and selling your products/services.

Delete them. These leads are unengaged and probably won’t buy, so it’s not worth continuing to market to them.

Send them an email with your top performing blog posts to try and entice them to engage.

Review Later

 

13.

All of these are examples of lifecycle lists EXCEPT:

Leads

Customers

Subscribers

Detractors

Review Later

 

14.

How does a well-managed contact database help improve your email marketing?

You can segment your contacts to send a more personalized message

You can personalize the content by referencing information stored about a contact

It makes it easier for your business to remain legally compliant

All of the above

Review Later

 

15.

Fill in the blank: The two main ways that marketers should segment their contacts are ________ and _______.

location, the buying process

the buying process, buyer personas

the buyer’s journey, the buying process

the buyer’s journey, buyer personas

 

Contact Management and Segmentation

 

16.

Your company wants to start using a contact database to track, store and surface information about the people who interact with your business. They’ve asked you to do some research to find the best option to use. All of these should be on your checklist of required features for a good contact database EXCEPT:

The ability to analyze social media conversations about your company

Support for both marketing and sales activities

The ability to integrate with other software your company uses

A profile that records important information about each contact

Review Later

 

17.

Your boss forwards you an email with a link to a vendor who sells email lists of industry contacts. He asks if you’re interested in purchasing the list. How should you respond?

“That’s a great idea, we can grow our contact database quickly.”

“These lists won’t help us reach our sales goals as we legally can’t ask them to buy immediately.”

“Yes, let’s purchase the lists that match our buyer personas.”

“We should not buy these lists as the contacts haven’t opted into receiving emails from us.”

Review Later

 

18.

Your research team recently published a report and is eager for the marketing team to share it with contacts that would find it of interest. Karl on your team suggests you build a send list based on explicit data including job title. Kathy suggests building the list based on implicit data including previous website pages visited. Which approach will you take?

Kathy’s implicit approach

Karl’s explicit approach

A combination of Karl’s and Kathy’s approaches

Neither Karl’s nor Kathy’s approach

Review Later

 

The Components of a High-Performing Email

 

19.

In a recent monthly management meeting, your boss mentions that he noticed a decline in open rates. He suggests that you look up the “best time to send emails” and start using that time. How should you respond to your boss?

“Great. Let’s consult the industry benchmarks and determine what send times other companies use.”

“There’s no such thing as a ‘best time’ to send emails.”

“We should continue to look into the decline in open rates, but that has nothing to do with the time that we send our emails.”

“We’ll have to do some testing. The best time to send is different for every company.”

“Great. I’ll subscribe to several different companies’ blogs and see when they are sending emails. The average of that should give us the best time to send our emails.”

Review Later

 

20.

After analyzing your most recent email send, you realize that hardly anybody opened your email. All of these factors could have impacted your open rates EXCEPT:

The call-to-action

The from name

The subject line

The preview text

 

The Components of a High-Performing Email

 

21.

The last few emails your company has sent have not performed well. Which of these would be a potential way to improve the open rate of your emails?:

Use words like “free” or “discount” to convey the value of your emails.

Shorten the subject line.

Remove preview text.

Run an A/B test on the call-to-action of your emails.

Review Later

 

22.

Fill in the blank: As a general rule, _________ subject lines improve open rates.

Vague

Shorter

Funnier

Longer

Review Later

 

23.

True or false? A higher open rate will result in a higher click-through rate.

False: A higher open rate will result in a lower click rate.

True: A higher open rate means more people will see your email and click.

False: A higher open rate means more people will see your email, but they might not click.

True: A higher open rate automatically means you sent your email to more engaged people who will also click.

Review Later

 

24.

You are writing an email to drive registrations to a webinar when your coworker asks you to add another call-to-action to download an ebook. How should you respond?

“We should stick to one primary goal for this email send.”

“Great. Since the ebook is on the same topic we can optimize the email for both webinar registrations and ebook downloads.”

“Let me read the ebook first. If it’s good then I’ll be sure to add it to the email.”

“Perfect. We can get clicks from the people who aren’t interested in the webinar.”

Review Later

 

25.

Which of the following would be an appropriate goal for an email send?

A 3-7% click rate

To get people to register for a webinar

A 30% engagement rate

A 20% open rate

 

Email Design and Functionality

 

26.

Which of these email types is a notable exception to the rule that you should only have one goal per email send?

Retention email

Resell email

Newsletter email

Upsell email

Review Later

 

27.

The two environments that impact what an email will look like for a recipient are:

Email client and location

Device and location

Email service provider and device

Email client and device

Review Later

 

28.

“Analysis paralysis”, or a state of overthinking that stops people from making a decision, is a psychological theory about choice which you should consider when:

Determining the delay between email sends

Deciding who to send your email from

Including images in an email

Picking the number of calls-to-action you should have in your email

Review Later

 

29.

Why should you add alt text to your images?

So your email still makes sense even if images are blocked

To add a caption to the image

To comply with CAN-SPAM legislation

So email clients can ‘read’ the image

Review Later

 

30.

Before sending your email, you decide to send your co-worker a test email to review. He suggests adding in line breaks, margins, and increasing the spacing between the columns of your email. Which design principle is your co-worker referring to?

Break space

Positive space

Impact space

White space

 

Email Design and Functionality

 

31.

Your last email received great engagement from desktop users but performed poorly with mobile users. All of these would be great ways to improve mobile engagement for your next send EXCEPT:

Use a single-column template

Decrease the font size

Increase the size of your call-to-action

Use a responsive template

Review Later

 

32.

After your last email send, your manager asks you why the email she opened in Outlook looks different than the one she approved. Moving forward, how could you make sure your email renders correctly for everyone?

Use HTML for structure and placement

Use externally referenced CSS instead of internal CSS for structure and placement

Use tables for structure and placement

Use responsiveness for structure and placement

Review Later

 

The Essentials of Email Deliverability

 

33.

Fill in the Blank: An email bounce is ______.

An email that was suppressed by your Email Service Provider.

An email that has been scheduled for a later send time.

An email that was rejected by a recipient’s mail server.

An email that a recipient moves to the trash without opening.

Review Later

 

34.

All of these are ways that you could correct a content bounce EXCEPT:

Make sure all of your links are legitimate

Add more text content to your email

Make sure that the email address is legitimate

Remove spelling errors in your email

Review Later

 

35.

Your company is looking to hire an email deliverability expert. Which of the following accurately describes how this expert would help your business:

They could prevent your emails from being marked as spam.

They could make sure your emails never ended up in the promotions tab in Gmail.

They could guarantee access to people’s inboxes.

They could measure and improve how successful your company was at getting into people’s inboxes.

 

36.

All of these are examples of contacts you couldn’t email again EXCEPT:

A disengaged contact

A contact who marked your email as spam

An unsubscribed contact

A bounced contact

Review Later

 

37.

In an effort to improve your email deliverability, you are building out a checklist that every marketer should reference before sending an email. All of these things should be added to your checklist EXCEPT:

Do you have explicit permission from this contact to email them?

Do you know how this contact ranks on the deliverability/engagement matrix?

Do you know the original source of this contact?

Do you know what expectations this contact had when giving us their email address?

Review Later

 

38.

True or false: Email deliverability refers to efforts you can do before sending an email:

True

False

Review Later

 

39.

Your last email send resulted in an uncharacteristic number of recipient bounces. You suspect that the problem has to do with the similarities between all of the bounced contacts. All of these similarities could be the source of the problem EXCEPT:

The contacts belong to the same list

The contacts have the same job title

The contacts originated from the same form

The contacts originated from the same original source

Review Later

 

Developing Relationships with Lead Nurturing

 

40.

Upon arriving to work, you see a coworker looking at their computer with a perplexed expression on their face. When you ask them what they’re working on, they respond, “I’m trying to figure out the length and complexity of our company’s buying cycle. ” Based on their response, it’s safe to assume that they’re focused on which part of lead nurturing:

None of the above

Identifying the time delay between each email send

Writing content for a new offer

Determining which buyer persona should get which lead nurturing campaign

 

41.

Behavioral email is so effective because it removes the _____ from the day-to-day decision to send an email.

customer

subscriber

lead

marketer

Review Later

 

42.

Upon reviewing your company’s lead nurturing campaigns you identify that all new leads are passed directly to the sales team. Leads are only entered into lead nurturing campaigns if the sales team identifies the lead is not yet ready to purchase. What model of lead nurturing is your company currently using?

Lead Nurturing as a Gatekeeper

Traditional lead nurturing

Sales-First Lead Nurturing

Lead Nurturing as a Sales Person

Review Later

 

43.

True or false? Sales should not contact a lead until they’ve been nurtured through lead nurturing emails.

True

False

Review Later

 

44.

Over the past year, your team has created content offers for all three stages of the buyer’s journey for your two buyer personas. It’s getting hard to follow up with all of the leads you are generating, so you suggest setting up lead nurturing. What is the best way to describe lead nurturing to your team?

Lead nurturing is the act of sending automated emails to your prospects.

Lead nurturing is the process of convincing people to buy your product or services.

Lead nurturing is the process of sending leads content that highlights your company’s competitive advantage with the goal of earning their business.

Lead nurturing is the process of building relationships with prospects, with the goal of earning their business once they are ready.

Review Later

 

45.

You are looking to improve one of your company’s lead nurturing workflows by adding an additional email. All of these factors should impact the timing between these two emails EXCEPT:

The length of your company’s buying cycle

The amount of content your company has available to send

The amount of content a contact has previously been sent

The complexity of your company’s sales process

 

46.

When determining which model of lead nurturing is best for your business, you should consider all of the following factors EXCEPT:

The business model and the length of the sales cycle

The channels in which leads are generated

The number of leads generated each month

The volume of company employees

Review Later

 

Measuring Success with Email Analytics

 

47.

True or false? You are done optimizing your email program when your email metrics are outperforming the industry’s benchmarks.

True

False

Review Later

 

48.

Why is there not an “Analyze” stage of the Inbound Methodology?

Analysis is part of everything you do

Analysis is only necessary for more mature businesses

Analysis only applies to the “Attract” and “Convert” stages of the Inbound Methodology

Analysis should be done when you have the time

Review Later

 

49.

In the most recent monthly management meeting, your boss asks you to determine why the last email campaign didn’t drive as many registrants as previously expected. What materials should you present at the next meeting?

Present an action plan for improvement

Present the data and an interpretation of what went wrong

Present the data, an interpretation of what went wrong, and share an action plan for improvement

Present the data and an interpretation of what could be improved

Review Later

 

50.

One of your coworkers recently warned that the deliverability and engagement of your previous email sends can impact the success of your future sends. Which of the following is correct?

All previous metrics impact future performance

Only previous deliverability metrics impact future performance

Only previous engagement metrics impact future performance

No previous metrics impact future performance

 

51.

All of these are benefits of analyzing email marketing efforts EXCEPT:

You can run experiments

You can track the direct business value of initiatives

You can gather insights about your competitors

You can find patterns

Review Later

 

52.

True or false? You should never email a disengaged contact again.

True: You should never continue sending emails to people who are not engaged.

False: You should run an email re-engagement campaign before suppressing them.

Review Later

 

53.

When analyzing your company’s email sends for the last few months, you find that your company has been sending greymail. What is greymail?

emails blocked by your system after a contact has unsubscribed

email that a contact has opted-in to receiving but never opens

when a contact continues to receive emails to a different email address after unsubscribing from your emails with their primary account

emails sent to a purchased list

Review Later

 

Email Optimization and Testing

 

54.

What is the main reason unengaged users should be ignored when running an email experiment?

They will skew the results

They won’t click on your email

They won’t open your email

They won’t receive the email

Review Later

 

55.

True or False? You only need to optimize an email once.

True

False

 

56.

True or false? You can tell if an email is high-performing just by examining the content and layout.

False: Only people who are certified can tell whether an email will be high-performing.

False: The only way to tell whether an email will be high-performing is after it is sent.

True: Once you tested what works for your contact database you will have no problem creating high-performing emails.

True: An email that follows the best practices will be high-performing.

Review Later

 

57.

Your company recently created a weekly email newsletter and already has 1,000 subscribers. You want to run an experiment to improve engagement with the emails, so your coworker suggests using the PIE framework. How will the PIE framework help you optimize your newsletter?

It will help you avoid database decay

It will help you analyze the success of an A/B test

It will help you determine which test to run first

It will help you set up the optimization experiment

Review Later

 

58.

Which of the following is a testable element for click-through rate?

Timing

Preview text

Call-to-action

Frequency

Review Later

 

59.

While doing your monthly reporting you notice a decline in the open rate of your blog subscriber emails. You decide to run an experiment, but before you can run the test you need to formulate a hypothesis. All of these factors should be considered when creating your hypothesis EXCEPT:

If you will be able to test the hypothesis for a long enough period of time

If you will be able to prevent database decay

If you will have an opportunity to repeat the test

If there will be enough people to engage with the experiment

Review Later

 

60.

You’ve decided that you want to set up an email optimization experiment. After you complete the first step, segmentation, you move on to the next three. What is the proper order for your next three steps?

Prioritizing experiments, identifying opportunities, designing experiments

Identifying opportunities, designing experiments, prioritizing experiments

Designing experiments, identifying opportunities, prioritizing experiments

Designing experiments, prioritizing experiments, identifying opportunities

Get Certified Now!

Filed Under: Hubspot Email Marketing Certification Exam Answers

How much did the amount of time people spend watching video on the Internet grow between the end of 2013 and the end of 2014?

June 1, 2015 By CertificationAnswers

How much did the amount of time people spend watching video on the Internet grow between the end of 2013 and the end of 2014?

 

A) 0.385
B) 0.285
C) 0.185
D) 0.485

Filed Under: Google Ads Video Advertising Certification Assessment Answers

What is masthead billing based on? 2

May 29, 2015 By CertificationAnswers

 

What is masthead billing based on?

 

A) A flat fee.

B) Impressions and clicks.

C) Clicks.

D) Impressions.

 

Filed Under: Google Ads Video Advertising Certification Assessment Answers

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