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While importing a list of contacts, Leslie accidentally imports a contact with an email address already tied to one of your existing contacts. As a result, she’s accidentally overwritten the contact’s phone number with new information. How can Leslie recover the contact’s original phone number?

 

A) You can only recover historical information if you are integrated with a CRM

B) Leslie can access the historical version of a contact profile and roll back the whole record to a previous date

C) HubSpot doesn’t store historical values for contact properties, so there isn’t much that can be done for Leslie

D) On an individual contact record, clicking on the “i” next to a contat property will show all historical values for that field

 

https://www.youtube.com/watch?v=qG4VbJwJbu4

Which of the following is an example of the type of contacts you should add to your Contacts database?

 

A) Leads and Customers

B) Strategic Partners

C) Employees

D) All of the above

 

https://www.youtube.com/watch?v=vt0OUYZve30

All of the following methods can be used to add a contact to HubSpot’s Contact database EXCEPT:

 

A) Putting a HubSpot form on a non-HubSpot hosted page

B) Importing a spreadsheet

C) The HubSpot WebBrowser extension

D) Adding them manually

 

https://www.youtube.com/watch?v=pmw9o_BvYxk

Ron is surprised to find two contact records for the same lead in HubSpot. What should Ron do to fix this issue?

 

A) Delete the newer of the two contact records

B) Export the information, combine the information and import it as a net new contact

C) Go to the individual contact record and select the option to “Merge” the two contact records

D) Email the contact and ask them which is the more accurate profile

 

https://www.youtube.com/watch?v=a9U7jwmF-8c

A contact has emailed you and requested that they be opted-out of email communication. Where in HubSpot would oyu go to opt-out an individual contact?

 

A) You cannot manually unsubscribe one person from HubSpot. The contact will have to go into his most recent email and press “Unsubscribe”

B) On the contact’s individual contact record

C) Inside the Email tool

D) In Contacts Settings

 

https://www.youtube.com/watch?v=ZZ7FARV2J5E