CertificationAnswers

 

A security related best practice is to have a notification procedure in place that alerts organization super-admins about any upcoming and/or sudden departures so they can

 

A) quickly remove these users from the Hootsuite Organization

 

B) ensure all forwarding contact information for that employee is listed in the Personnel Section

 

C) prepare a farewell message to share through social channels on departure day

 

D) switch the departing employee’s permissions from Advanced or Editor down to View Only

 

https://www.youtube.com/watch?v=2t64uaUHrc0

 

 

If you’d like to change a team member’s access permissions to a particular social network, the best way to do so is by adjusting the permissions through the_________________, rather than through the team member’s profile.

 

A) social network tab

B) compose box

C) contacts tab

D) analytics module

E) engagement view

 

https://www.youtube.com/watch?v=i-vIeM37ARM

 

 

When you add a new user to your Hootsuite organization, a best practice is to require them to ______________________.

 

A) update their profile with a clear headshot and title

 

B) connect their personal social networks to Hootsuite

 

C) undergo Hootsuite’s Facial Recognition procedure, for fast, secure dashboard access

 

D) input credit card details to prevent fraud

 

E) provide a biometric thumbprint for fast, secure dashboard access

 

https://www.youtube.com/watch?v=ZH5hcLebL2k

 

Time metrics available for the Assignments Board are:

 

 

A) Assign Time, First Response Time, Return Time, Refractory Time
B) Pick Up Time, First Response Time, Handling Time, Resolution Time
C) Pick Up Time, Return Time, Handling Time, Resolution Time
D) Assign Time, Return Time, Received Time, Resolution Time

 

https://www.youtube.com/watch?v=vs8qvzl0nW4

 

 

 

 

If you want to categorize outgoing and incoming social messages according to topic the best Hootsuite feature to employ is:

 

A) internal post-tagging

B) internal hashtags

C) hootags

D) Content Library

E) messaging bookmarks

 

https://www.youtube.com/watch?v=GMDhkdkfMLY

 

 

Under the __________________ in Enterprise Campaigns, you can add custom copy that will appear each time someone shares your campaign on their social networks.

 

 

A) Engagement section

B) Social Sharing Tab

C) Miscellaneous section

D) Publisher Tab

E) Customization Tab

 

https://www.youtube.com/watch?v=79UUtYztYIs