Hootsuite Platform Exam Certification Answers

 

When you add an RSS feed to Hootsuite, posts from blogs and websites you designate will be:

 

 A)  automatically posted to the social network you choose, with a pre-scripted message and a trackable link

 B)  blocked from your feed

 C)  put into a “Post-Approvals Queue” for review by your organization”s designated Hootsuite administrator

 D)  commented on automatically, with customizable, pre-scripted copy that you input under your RSS feed preferences

 

or

 

automatically posted to the social network you choose, with a pre-scripted message and a trackable link

 

prevented from being posted to your feed

 

put into a ‘Post-Approvals Queue’ for review by your organization’s designated Hootsuite Administrator

 

commented on automatically, with customizable, pre-scripted copy that you input under Preferences —->RSS Feed —->Auto-Respond Options

 

Explanation:

RSS feeds (and Atom feeds) are XML files generated by most blogs and websites as a way to subscribe to new content on the site. In Hootsuite, they are an easy way to automatically post new content from your blogs, or other blogs or websites, to your social networks. RSS feeds can be set up to post to your personal social networks or to an organization’s social networks.

Source

 

https://www.youtube.com/watch?v=UJwcoDrlDmk

 

 

To find all mentions of your competitor’s branded hashtag within a given radius of a store you’ve opened up in a new city, you should:

 

set up a geo-search stream, filtered by the hashtag AND the desired radius around the geocode for the new store

create a private Twitter List for your competitor and filter the search results by Followers AND branded hashtag

compose a geo-targeted message, filtered by the hashtag AND the desired radius around the geocode for the new store

set up a geo-search stream, filtered by competitor’s Twitter handle AND the city in which your your new store is located

 

https://www.youtube.com/watch?v=Mu14RXdt3EU

 

Hootsuite Platform Exam Certification Answers
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To share access to a Hootsuite Analytics board with your colleagues you need to use the Share button to:

auto-populate an internal CRM message

open a printer friendly version of the board

share it via email

create and copy a custom owly link which you can then share

 

If you’re looking for a quick, high-level overview of common metrics such as audience growth, website traffic, and total posts, you should look at:

the overview feature in Hootsuite Metrics

the ‘Owl View’ in Hootsuite Insights

the boards feature in Hootsuite Metrics

the boards feature in Hootsuite Social ROI

the overview feature in Hootsuite Analytics

 

Select the 4 features that are available on Hootsuite Mobile: (pick four)

Search & Settings

Publisher

Team Metrics

Compose

Impact

Streams

 

 

Let’s say you want to monitor all the comments on a campaign YouTube video you’ve just launched. To do this, create a _______________ stream, find the campaign video, and then select ‘create comment stream’ from the ‘more actions’ list.

‘YouTube Search’

‘My Videos’

‘Playlist’

‘Geo-search’

Review Later

 

To effectively promote an upcoming event, social media managers can use the following advanced features of the compose box simultaneously when composing a message: (pick two)

tweet multiple images in a gallery format

save a tweet as a draft for future re-use

create Twitter lists with high profile attendees

geo-search for mentions of your event hashtag

monitor analytics data for sentiment around your event

 

When publishing to personal Instagram accounts using Hootsuite, which steps are you able to do within the Hootsuite dashboard itself? (pick three)

publish the image to your Instagram account

include the link you’d like to publish with your image

schedule when your Instagram post should publish

select the image you’d like to publish

 

When setting up a geo-search stream for Twitter within Hootsuite, you can filter results by: (pick three)

the country from which tweets were published

search terms

a user’s profile handle

radius around any location

hashtags

people you follow

 

YouTube is a great source for curating interesting content for your audience. Hootsuite helps with its built in YouTube ____________. This lets you discover new videos based on keywords or key phrases.

search stream

My Content Find

suggested content

filter videos

content curation tab

 

 

What best describes the benefit of using Hootsuite, as compared to engaging natively from specific social networks?

Hootsuite provides deeper insights into users’ profiles than is found on the networks themselves.

Hootsuite allows you to see the contents of private profiles, providing thorough and accurate customer insights.

When engaging on social networks natively, you can’t use the auto-respond feature for comments and mentions.

Monitoring and responding to comments and mentions in Hootsuite is more thorough and efficient, which decreases the chance you’ll miss an important engagement opportunity.

Hootsuite more accurately estimates the dollar value of a like, share, and retweet.

 

 

Let’s say you attach four images to a tweet in the Hootsuite Compose Box. On Twitter, the images will appear in your audience’s stream as:

as slideshow, which your audience can view in full-screen

an entry to the Image Gallery

a series of 4 full-size images in individual tweets

a collage format, with full-size images

 

 

When publishing to personal Instagram accounts using Hootsuite, there are a number of steps that can be done directly within the Hootsuite dashboard. However, this is one step that must be completed within the Instagram app itself–which is it?

including a shortened owly link that will accompany the post

compose the text you’d like to accompany the image

scheduling when your Instagram post should publish

selecting the image you’d like to publish

publishing the image to your Instagram account

 

 

A content team can create a custom board in Hootsuite Analytics with widgets displaying how their content is resonating with their target audience. They could include metrics like: (pick three)

first response time

recent posts and overall post volume

handling time

clicks by country

# of LinkedIn status updates

total clicks

reaction topics

 

 

When it’s time to publish an Instagram message to a personal Instagram account, how does Hootsuite’s mobile app alert you that it’s time to press the publish button in the Instagram app?

calendar reminder

push notification

text message

email

a gentle owl hoot followed by the sound of wind blowing through the trees

 

 

The Hootsuite Analytics overview automatically analyzes two time periods: the one you select, and the corresponding length of time before that. For example, if you select the last 7 days, the overview will automatically pull data from the previous 14 days. Why would this be a benefit?

to put your analytics results in a more historical perspective

to add fullness to your metrics reports

to provide an estimate of future trends

to make it easier to generate ROI reports for key stakeholders

this is not a feature of the overview module

 

 

If your goal for the coming quarter is to boost audience engagement and increase sales leads in support of the launch of a new service your company is offering. Which Hootsuite product/function would be most helpful in this context?

Hootsuite Campaigns

Hootsuite Engagement

Hootsuite Email Capture

Hootsuite Retargeting

Hootsuite Analytics

 

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The boards feature in Hootsuite Analytics is:

a fully customizable, real-time display of social metrics data

you undertake audience testing to determine the best ad product to purchase

where you set the parameters for a Hootsuite social media campaign

a location search stream, with geocode set for your specific location

where you set up user-generated content contests

 

What are some benefits to managing a YouTube channel through Hootsuite, as opposed to natively through YouTube? (pick three)

Hootsuite adds extra video editing and customization options.

Unlike YouTube, Hootsuite doesn’t restrict video size limits.

You can manage multiple YouTube accounts from one place.

You can view analytics through the YouTube Analytics app for Hootsuite.

You can schedule when your videos will publish.

 

Which of the following is a reason why you would want to add a moderate stream for YouTube in your Hootsuite dashboard:

to limit the number of videos shown in a stream (per 24 hours) to below the threshold you define.

to view analytics on your YouTube channel and videos

to automatically flag comments that contain keywords that you’ve pre-defined in your YouTube settings

to vet incoming comments on your channel or specific videos by approving or deleting them

to curate unoffensive video content that will resonate with the broadest possible cross-section of your audience

 

Let’s say you attach four images to accompany an important tweet that you’ve composed in the Hootsuite compose box. On Twitter, the images will appear in your audience’s stream as:

an entry to the image gallery

as thumbnails, which your audience can quickly expand at their discretion

a collage format, with full-size images

a series of 4 full-size, but individual tweets (with the tweet copy appearing above the first image of the series)

 

Enabling notifications for your Instagram account(s) in your Hootsuite mobile app allows Hootsuite to send _____________ that notify you when scheduled Instagram posts are ready to be published.

owl post deliveries

text messages

email notifications

push notifications

calendar reminders

 

Let’s say you want to monitor all the comments on a campaign YouTube video you’ve just launched. To do this, create a _______________ stream, find the campaign video, and then select ____________ from the ‘more actions’ list.

playlist; see comments

geo-search; comment field

my videos/channels; create comment stream

comment; the campaign video name

YouTube search stream; campaign videos

 

Let’s say you want to publish a post through the compose box that contains a long link. Hootsuite provides the ability to transform URLs into what’s called an ‘owly’ link. Which of the following are reasons you’d want to use this feature. (pick two)

owly links are prioritized by social networks

owly links use less characters than regular URLs

owly links are perceived as more trustworthy than regular URLs

owly links are trackable, which means you can track how many people clicked it

owly links provide higher resolution previews of the webpage being linked to

 

Which of the following is not a metric type generated by the overview metrics module in Hootsuite Analytics?

owly traffic

share of voice

posts

engagement

followers

 

In Hootsuite Analytics, what is an advantage of sharing a board with a colleague rather than sending them a static analytics report?

boards analyze a team member’s Hootsuite activity (e.g., engagement and publishing) to pull out the metrics that are most valuable to them

boards include a qualitative analysis report indicating what you should do more of (and less of)

boards provide your colleagues with continuous access to real time data, whenever they want it

boards feature a built-in ROI calculator that grade your company’s social

activities relative to your defined social media objectives

 

When publishing and managing your YouTube content using Hootsuite, users can: (pick three)

add details about a video including a description, relevant tags, and its category

publish a video to a playlist

bypass YouTube’s size limits

view video analytics and identify top performing videos

publish videos up to 12 hours in length without a verified account

 

Why would you want to add someone to a Twitter list in Hootsuite?

to create a focused feed of similar users such as industry influencers, advocates, or competitors

to send targeted direct messages in bulk

to boost the SEO of your posts

to group together your published tweets by topic for easier reference

to block them from commenting or re-sharing your posts

 

By using the search functionality within a Twitter stream, users can filter for:

Tweets containing keywords and key phrases

Tweets from specific users

Tweets containing @mentions

Tweets from specific locations

all of the options in this list

 

Let’s say you need to schedule 200 social posts to be published at specific times over the next month. Which Hootsuite feature would most efficiently accomplish this?

bulk composer

Hootsuite campaigns

calendar view in the Publisher

content library

auto-schedule

 

Sometimes exchanges within a comment thread (in a stream) can become very long and hard to keep track of. If a particular thread is too important to miss, Hootsuite lets you quickly create a dedicated ________________ for that conversation to stay on top of the action.

geo-targeted auto-response

private message stream

comment stream

auto-assignment

external tag

 

To share access to a Hootsuite Analytics board with your colleagues you need to:

use the Share button to share it via email

all the options in this list

use the Share button to auto-populate an internal CRM message

use the Share button to create a printer friendly version of the board

use the Share button to create a custom owly link which you can then Tweet to them

 

It’s important to ensure you’ve done the following steps when scheduling messages using the Hootsuite bulk compose feature. (pick two)

convert the document into Hootsuite’s .hoot format and upload

input the date in MONTH, DAY, YEAR or DAY, MONTH, YEAR format

input your messages into a text document using an up to date version of Microsoft Word

ensure you use a 24-hour clock format (e.g., 17:00 rather than 5:00pm)

 

What are two reasons why it’s important to share your Hootsuite Analytics data with other members of your team? (pick two)

to demonstrate the ROI of your social media efforts to more senior leadership in your company

to provide colleagues with relevant content to publish with the compose box

to guide your team’s social media tactics to do more of what’s working

to supply colleagues with data required for bulk uploader entries

to provide more accurate geo-location search results in your streams

 

When using the overview module to learn about your metrics data in Hootsuite Analytics, it automatically analyzes BOTH the time period you select AND the corresponding time period before that. For example, if you select the previous 7 days, Overview will automatically pull data from the previous 14 days. Why would this be a benefit?

to provide an estimate of future trends

to put your analytics results in a more historical perspective

this is not a feature of the overview module

to make it easier to generate ROI reports for key stakeholders

to add fullness to your metrics reports

Hootsuite’s ever-growing library of 100+ partner apps and integrations is called the:

Hootsuite App Store

Partner Upgrades

App Directory

Add-ons

Hootsuite Plug-ins

Hootsuite Library

When you add an RSS feed to Hootsuite, posts from blogs and websites you designate will be:

automatically posted to the social network you choose, with a pre-scripted message and a trackable link

blocked from your feed

put into a ‘Post-Approvals Queue’ for review by your organization’s designated Hootsuite administrator

commented on automatically, with customizable, pre-scripted copy that you input under your RSS feed preferences

 

Which of the following best describes the benefit of using Hootsuite to engage with your social media audiences, as compared to doing so natively from the social networks?

Hootsuite provides deeper insights into users’ profiles than is found on the networks themselves.

Hootsuite allows you to see the contents of private profiles, providing thorough and accurate customer insights.

Hootsuite more accurately estimates the dollar value of a like, share, and retweet.

Monitoring and responding to comments and mentions in Hootsuite is more thorough and efficient, which decreases the chance you’ll miss an important engagement opportunity.

When engaging on social networks natively, you can’t use the auto-respond feature for comments and mentions.

 

Select the four features that are available on Hootsuite Mobile: (pick four)

Campaigns

Publisher

Team Metrics

Compose

Impact

Streams

Insights

Search & Settings

 

See the visual below. Why is the action being taken here important?

Publishing messages is how you’ll engage your audience.

Without performing this action (at least once), you can’t take any actions within the Hootsuite dashboard.

Running reports is a vital part of demonstrating ROI.

Adding 3rd party apps to your Hootsuite account is a great way to customize your dashboard for your unique business case.

 

To begin using Hootsuite, you need to connect your social media accounts. Two areas where you can add a social network are: (pick two)

tools drop down menu

quick search

the compose box

Streams view (also known as the Engagement view).

account & settings / user profile

 

Within the compose message box, there are four ways in which you can schedule messages. Which of the following is not one of the ways you can schedule a message in the compose box.

auto-schedule

view date options in your Publisher’s calendar

manually schedule

scheduling by language and region

bulk message uploader / bulk composer

 

Which of the options below best describe the action being undertaken in the visual?

giving a top performing organic social post a paid boost

publishing a social media message to several social media accounts simultaneously

adding a stream and social network to your Hootsuite dashboard

assigning an incoming social message to a team member for a response

running an analytics report to demonstrate ROI

creating a new stream for engaging with your audience

Which of the options below best describe the action being undertaken in the visual?

filtering a social media feed by specific terms

creating a Hootsuite Analytics board around mentions

building a stream to search for your competitor’s content

adding a new Hootsuite user to your Twitter account

Once a YouTube video has been published, you’ll have the option to ‘Share via Hootsuite’, which:

allows you to quickly share the video on other channels through the composer

shares the video with the Hootsuite community, to help you quickly get views and boost your videos SEO

sends the video to other Hootsuite team members

places a donate CTA at the end of your video

 

You can do all of the following actions in the Hootsuite compose box, except:

track character count limits for the social networks your posting to

schedule when your message should publish

search for mentions of your company name

pick the social profiles to which you want to publish your message

convert a web address into a shortened, trackable owly link

 

When it’s time to publish an Instagram message that you’ve drafted and scheduled using Hootsuite, how does Hootsuite’s mobile app alert you that it’s time to press the publish button in the Instagram app?

text message

push notification

calendar reminder

a gentle owl hoot followed by the sound of wind blowing through the trees

email

 

When selecting a campaign type in Hootsuite Campaigns, you’d use ____________________ to engage fans and acquire email leads with an attractive prize, and ____________________ to simply get people to sign up for a special event, newsletter, or special offer.

Social Sweepstakes; Entry Forms

Sign Ups; Like Gates/Age Gates

the Social Promotions Builder; the Social Media Campaigns Builder

Social Sweepstakes; Sign Ups

Offers; Forms

 

When you share a board with a team member in Hootsuite Analytics, you can allow that team member to adjust the parameters of the board to fine­-tune the insights being generated. To allow for this collaboration, you must set the permission for that user to:

‘Super-Admin’

‘Custom’

‘Can Edit’

‘Default’

‘Unlimited Permissions’

YouTube requires ________________ to upload videos longer than 15 minutes in length.

users to verify their account

your account to have 100k+ subscribers

none of the options in this list

a paid subscription

you to use their native platform

 

A board in Hootsuite Analytics has a flexible, interactive interface into which you can drag and drop an unlimited number of:

trendwatchers, which are pre-set displays of line charts, tables, and tree maps

widgets/metrics, which are individual displays of a specific metric

templates, which are individual displays of a specific metric

campaigns, each of which are targeted at a social media objective or goal

overviews, which are pre-set collections of metrics data

 

Where in the dashboard would you primarily view and engage with your audience and the social media content published by others?

through Publisher and your content library

through the compose box

through the apps directory

through tabs and streams

 

The Hootsuite bulk composer allows you to:

publish the same message across hundreds of social media networks at once

send out hundreds of personalized direct messages to your Twitter lists

upload up and schedule to 350 posts in a CSV file

generate large amounts of SEO friendly copy, based on social marketing goals

approve large numbers of posts composed by junior team members

add background music to all the YouTube videos in a playlist

 

A vanity URL in Hootsuite is best described as:

a web address within a set of sub-domain names associated with certain industry segments

one that contains a custom domain suffix, such as .io .ly .ing .love

a customizable, branded URL that also lets you track click-through statistics

a set of re-direct links provided to your organization’s administrator by Hootsuite

 

Conversations on Twitter move fast and it’s easy to miss the opportunity to engage with an important influencer or prospect. _____________ are a great way to group together similar people and topics in Twitter so you can focus on activity within a group without distractions.

Twitter lists

Twitter groups

Hootsuite groups

Twitter streams

Twitter spaces

 

When using Hootsuite’s bulk scheduling feature, all messages must be scheduled at least _________ ahead of when you plan to import the CSV file into Hootsuite.

2 hours

10 minutes

1 hour

30 minutes

 

To effectively promote an upcoming fundraising event, social media managers might find it helpful to employ the following advanced features of the compose box simultaneously when composing a message: (pick two)

create Twitter lists with high profile attendees

monitor analytics data for sentiment around your event

geo-search for mentions of your event hashtag

save a tweet as a draft for future re-use

tweet multiple images in a gallery format

 

___________ allow you to monitor social activity around certain keywords, phrases and even specific users or locations, and respond where appropriate.

Analytics

Internal tags

Plug-ins

Search streams

Comment trackers

 

YouTube is a great source for curating interesting content for your audience. Hootsuite helps with its built in YouTube ____________ functionality to discover new videos based on keywords or key phrases. Once you’ve found great content, you can easily amplify it across your other social networks

search stream

My Content Find

suggested content

filter videos

content curation tab

Hootsuite’s mobile app lets you see all the posts you’ve scheduled and adjust publishing times to fine tune how you’re targeting your audience. You can access this functionality in the ___________ area of the app.

Engagement

Compose

Streams

Message Assignments

Content Library

Publisher

Which of the following is not an action you can take in the pictured area of the Hootsuite dashboard?

send a direct message to a user

like and reply

publish an outgoing message with photos

retweet and favourite

search for hashtags or keywords

Which of the following is not an action you can perform in the pictured area of the Hootsuite dashboard?

save a composed message as a draft

search for hashtags or keywords

send a direct message to a user

retweet and favourite

like and reply

Which description below best describes the action you would undertake in this dialog box?

adding an account to Hootsuite

sharing account permissions with your team

scheduling a post

composing a message for your audience

creating a stream

 

With Hootsuite’s Mobile App you can share ______________ with teams, which allows everyone to monitor the same social feed and see which messages have been responded to and by whom.

message approvals

campaigns

streams

content libraries

Publisher calendars

 

To manage comments and replies for all of your YouTube channel’s videos (in Hootsuite), simply add a ________________ stream.

YouTube Engagement

moderate stream

published comments

search stream

comments

replies

 

A content team (e.g., blog team) might find it useful to create a custom board in Hootsuite Analytics with widgets displaying how the content they are producing is resonating with the target audience. Some metrics you might include on such a board are: (pick three)

recent posts and overall post volume

clicks by country

handling time

reaction topics

# of LinkedIn status updates

total clicks

first response time

 

When publishing to Instagram using Hootsuite, which steps are you able to do within the Hootsuite dashboard itself? (pick three)

select the image you’d like to publish

schedule when your Instagram post should publish

include the link you’d like to publish with your image

publish the image to your Instagram account

 

When publishing to Instagram using Hootsuite, there are a number of steps that can be done directly within the Hootsuite dashboard. However, this is one step that must be completed within the Instagram app itself–which is it?

including a shortened owly link that will accompany the post

scheduling when your Instagram post should publish

publishing the image to your Instagram account

compose the text you’d like to accompany the image

selecting the image you’d like to publish

 

What feature in Hootsuite would you use to connect with potential new customers posting Instagram content in places or establishments relevant to your business?

a location search stream

geo-targeted search stream

the Places and Faces tab

advanced geo-location

an Instagram by-location analytic board

 

Let’s say you’re creating a search stream in your Hootsuite dashboard, to find mentions of the phrase vacation holiday getaway. How do you ensure that the exact phrase gets searched for, rather than the individual words in the phrase?

@ symbol after the phrase

quotation marks around the phrase

ampersands before the phrase

asterisks around the phrase

Boolean operators after the phrase

 

The best place to search for free (and paid) software for customizing your Hootsuite dashboard to your exact business need is called the:

Partner Library

Explore tab

App Directory

Hootsuite Impact tab

Hootsuite App Store

 

What are two best practices for discovering whether a message you’ve scheduled with Hootsuite has failed to send? (pick two)

enable email notifications for failed messages under ‘Preferences’

download a ‘Past Scheduled’ report from Hootsuite Analytics, and cross-referencing it with posts actually published on your social properties

regularly check Publisher’s ‘Rejected’ Tab

review the ‘Past Scheduled’ calendar view in Publisher for entries colored red

 

 

Unlike the overview module in Hootsuite Analytics, which offers one set of aggregated analytics data, ___________________ allows you to run an unlimited number of customizable and shareable real-time analytics reports, dialed precisely to the diverse reporting needs of your organization.

the insights feature of Hootsuite Analytics

the social data feature in Hootsuite Insights

the boards feature within Hootsuite Analytics

the analytics module in Hootsuite Metrics

the metrics module in Hootsuite Social Data

 

When creating a campaign in Enterprise Campaigns, Consult with your design team on the specific colours that are true to your company’s branding and use _________________ to select the right colour whenever possible.

vav values

the ‘Colour Auto-Select’ feature

hex values

your best judgment

the ‘Visual Auto-Tune’ feature

 

Single sign on allows a network administrator to quickly revoke employee access to every tool and service in the corporate network, ensuring __________________.

efficient onboarding of new Super-Admins or Admins
a greater risk to your company’s security
the security of all company data once someone has left the organization
an open standard data format for exchanging authentication and authorization data
the need to maintain multiple credentials for multiple services

 

Hootsuite Amplify supports an employee advocacy strategy by:

letting employees “upvote” content they feel should be publishing by their company

surfacing high engagement content that employee’s share on their personal networks

making it easy for employees to share approved company content to their personal social profiles

letting trusted employees connect their personal blogs directly into their company’s Hootsuite RSS feed

efficiently alerting employees to relevant internal job opportunities

 

1)

Which one of the following is not a use case for the Hootsuite Organizations feature?

A) Control off-brand communications
B) Plan the content publishing schedule in a calendar format
C) Limit access to social network passwords
D) Facilitate team collaboration to address customer feedback on social media
E) Specify what actions team members have permission to perform in Hootsuite

 

2)

Publisher’s calendar view is especially useful for:

A) monitoring whether a customer service query has been addressed
B) seeing all your scheduled posts in a single list
C) approving messages composed by team members
D) identifying gaps in your publishing schedule

 

3)

By setting a team member’s permissions to ‘Can Edit’ on a Board in Hootsuite Analytics, you are granting them:

A) full editing rights to that Board
B) ‘Can Edit’ is not a valid setting for Boards
C) partial editing rights
D) Team Admin level permissions for that Board
E) Admin level permissions for that Board

 

4)

A Board has a flexible, interactive interface into which you can drag and drop an unlimited number of:

A) trendwatchers, which are pre-set displays of Line Charts, Tables, and TreeMaps
B) overviews, which are pre-set collections of metrics data
C) campaigns, each of which are targeted at a social media objective or goal
D) Widgets/Metrics, which are individual displays of a specific metric
E) templates, which are individual displays of a specific metric

 

5)

Hootsuite Mobile gives you access to:

A) Publisher, Comments, Compose Box, Search, Insights
B) Streams, Campaigns, Search, Insights, Settings
C) Publisher, Streams, Campaigns, Insights, Settings
D) Streams, Content Library, Insights, Search and Settings
E) Streams, Publisher, Compose box, Search and Settings

 

6)

When assigning an incoming Facebook comment to a team member for a response, why might you want to include a personalized note with the assignment? (pick two)

A) A team member needs to press ‘Accept’ to an accompanying personalized note in order for it to enter into their queue
B) To explain to a team member why you chose them to handle it
C) You aren’t able to provide personalized notes along with an Assignment
D) To give context about the incoming comment (e.g., that it’s a complaint from a well known customer)

 

7)

When composing a tweet with images attached in Hootsuite, bear in mind that ___ characters are used up by the photos

A) 24
B) 240
C) 5
D) 100

 

8)

When using the Instagram integration for Hootsuite, why might you want to set up a search stream for certain user profiles?

A) so you can frequently and easily engage with key influencer’s content and potentially draw their attention back to your profile
B) to publicly display that you’ve included them in an Instagram List – which can be helpful for forging connections with key influencers
C) to keep track of who has unfollowed you
D) so you can track the conversations happening in your area and efficiently connect with potential new customers
E) you cannot search by Instagram user profile in Hootsuite, only location, hashtag, and search term/phrase

 

9)

There are several ways you can schedule messages in Hootsuite. Which of the following doesn’t belong?

A) From within the Compose Box (manual and auto-schedule)
B) Using the bulk uploader
C) From within the calendar view in the Publisher
D) From the drop down menu in a search stream

 

10)

It’s important to consider adjusting a user’s Social Network permissions (or access) because:

A) it allows customer service queries to be ‘auto-assigned’ to the relevant team
B) you may not want every team or member to have access to every social network
C) it’s a required step for posting anything to a social network
D) without it, the network won’t appear in the Social Profile Picked in the Compose Box

 

11)

Hootsuite’s mobile app let’s you see all the posts you’ve scheduled and adjust publishing times to fine tune how you’re targeting your audience. You can access this functionality in the ___________

A) Teams and Assignments
B) Streams
C) Publisher
D) Search and Settings
E) Compose Box

 

12)

Clicking the Settings Icon in Hootsuite Campaigns let’s you specify things like how often people can submit entries. When you’re getting started, a good rule of thumb is to:

A) Hootsuite Campaigns sets this number automatically for you; it’s not user-specifiable
B) let people submit only one entry for the life of the campaign; allowing more may put you in breach of a social network’s Terms of Service agreement
C) let people cast one entry per day; this will keep dedicated fans coming back, without overwhelming the campaign
D) let people submit as many entries as they wish; this will engage your most motivated contestants

 

13)

To find all mentions of your competitor’s branded hashtag within a given radius of a store you’ve opened up in a new city, you should:

A) set up a geo-search stream, filtered by the hashtag AND the desired radius around the geocode for the new store
B) create a private Twitter List for your competitor and filter the search results by Followers AND branded hashtag
C) compose a geo-targeted message, filtered by the hashtag AND the desired radius around the geocode for the new store
D) set up a geo-search stream, filtered by competitor’s Twitter handle AND the city in which your your new store is located

 

14)

Hootsuite Publisher is an area of the dashboard that gives Social Media Managers:

A) the ability to schedule posts to multiple networks, and then review, revise, rearrange, and export them
B) insights into publishing analytics, such as click throughs, impressions, and CPCs
C) metrics data around social messaging activities
D) the ability to publish directly to popular blog platforms, such as WordPress, Medium, LinkedIn, and Tumblr

 

15)

When using an RSS feed within Hootsuite, you can limit the amount of content being automatically pushed out to your followers by:

A) turning on the Approvals Queue, which would require Admin approval of each RSS Feed post
B) specifying under Preferences —->RSS Feed the audience types who should
C) receive the RSS feed updates (e.g., by age, gender, occupation, etc)
D) setting the frequency that Hootsuite checks for new content to once a day, rather than once an hour
E) specifying under Preferences —->RSS Feed the topics/formats you’d like excluded

 

16)

_______________ is a tool within Hootsuite that searches the web for content relevant to your interests that can be subsequently shared across your social accounts.

A) Suggestions
B) Content Library
C) Hootlet
D) Conversations
E) Insights

 

17)

When selecting a campaign type in Hootsuite Campaigns, you’d use____________________ to engage fans and acquire email leads with an attractive prize, and ____________________ to simply get people to sign up for a special event, newsletter, or special offer.

A) Sign Ups, Like Gate/Age Gate
B) Offers, Forms
C) Social Promotions Builder, Social Media Campaigns Builder
D) Social Sweepstakes, Sign Ups
E) Social Sweepstake, Entry Form

 

18)

Unlike the Overview, which offers one set of aggregated analytics data, ___________________ allows you to run an unlimited number of customizable and shareable real-time analytics reports, dialed precisely to the diverse reporting needs of your organization.

A) the Metrics module in Hootsuite Social Data
B) the Insights feature of Hootsuite Analytics
C) the Social Data feature in Hootsuite Insights
D) the Analytics module in Hootsuite Metrics
E) the Boards feature within Hootsuite Analytics

 

19)

When using Hootsuite’s Bulk Scheduling feature, all messages must be scheduled at least _______ minutes ahead of when you plan to import the .csv file into Hootsuite.

A) 90
B) 10
C) 30
D) 2

 

20)

A content team (e.g., blog team) might find it useful to create a Custom Board in Hootsuite Analytics with widgets displaying how the content they are producing is resonating with the target audience. So, you might include metrics like:

A) brand conversation by country, # of published tweets, # of LinkedIn status updates
B) pick up time, handling time, resolution time
C) share of voice, follower growth, recent posts, overall post volume
D) first response time, first response time by team, shortened links, total clicks
E) total clicks, clicks by country, or reaction topic

 

21)

___________ allow you to track and monitor social activity around certain keywords, phrases and even specific users or locations.

A) Internal Tags
B) Analytics
C) Search streams
D) Plug-Ins
E) Comment Streams

 

22)

_______ are created under ________, similar to how you create individual files within a broader file folder

A) Streams, Tabs
B) Tabs, Streams
C) Engagements, Publisher
D) Libraries, Engagement
E) Arrows, Columns

 

23)

What are two reasons why it’s important to share your Hootsuite Analytics data with other members of your team?

A) To fine-tune your team’s social media tactics to do more of what’s working
B) to supply colleagues with data required for Bulk Uploader entries
C) to provide more accurate geo-location search results in Engagement streams
D) to provide colleagues with relevant content to publish with the Compose Box
E) to demonstrate the ROI of your social media efforts to more senior leadership in your company

 

24)

Which one of the following is not an option in the compose box?

A) Suggested Content Scheduling
B) Bulk-uploader
C) Auto-schedule
D) Manually schedule
E) Using the View Date in Publisher button

 

25)

The number of social networks a user can add to Hootsuite is:

A) variable, depending on plan type
B) 50, regardless of plan type or user
C) 20, regardless of plan type or user
D) unlimited for all users

 

26)

With Hootsuite’s Mobile App you can share ______________ with teams, which allows everyone to monitor the same social feed and see which messages have been responded to and by whom.

A) Engagement Streams
B) Message Approvals
C) The Publisher
D) Content Library
E) Campaigns

 

27)

When using the Overview module to learn about your metrics data, it automatically analyzes BOTH the time period you select AND the corresponding time period before that. For example, if you select the previous 7 days, Overview will automatically pull data from the previous 14 days. Why would this be a benefit?

A) To provide an estimate of future trends
B) To put your analytics results in a more historical perspective
C) To make it easier to generate ROI reports for key stakeholders
D) This is not a feature of Overview

 

28)

The majority of employees in your Hootsuite Organization will have ‘default’ permissions, which means:

A) they are not able to manage the structure of the Organization
B) they are able to manage the structure of the Organization
C) they’ve been granted the ability to customize their own permission settings
D) they are able to add Super-Admins and Admins to the structure

 

29)

Team Admins can do things like:

A) edit team settings and add or remove team members and social networks
B) Add Social Networks, handle billing, add new members to the Organization
C) change Plan Type, remove employees from the org structure, grant Admin status to other Team Admins
D) handle billing, control all permissions settings, and grant super admin status to other members of the organization

 

30)

Hootsuite Organizations is:

A) a tool for collaborating as a team to manage social media activities
B) a network of partner companies who make apps for the Hootsuite platform
C) a consulting service provided by Hootsuite to Enterprise clients
D) the Hootsuite umbrella company
E) a consortium of companies who own the internet

 

31)

Why would you want to save a message as a draft in Hootsuite?

A) To send a carefully crafted message more than once
B) To put it into an Approvals Queue that can be Accepted or Rejected by a Hootsuite Admin
C) To provide your entire team with approved messaging to support a campaign
D) To provide a new team member with “in-dash” feedback on social messaging they have composed

 

32)

If you come across an article online that you’d like to quickly share with your audience, the most effective Hootsuite tool to use is the:

A) Assignments Feature
B) Publisher
C) Hootlet
D) RSS Feed
E) Compose Box

 

33)

What is the most popular and loved feature of Hootsuite?

A) The ability to schedule and publish messages to multiple accounts at once
B) Social media analytics and metrics
C) Geo-locating conversations and geo-targeting messages
D) The ability to automate all your social media activities (i.e., Autopilot functionality)

 

34)

You can do the following actions in the Hootsuite Compose Box, except:

A) convert a web address into a shortened, trackable owly link
B) search for mentions of your company name
C) track character count limits for the social networks your posting to
D) schedule when your message should publish
E) pick the social profiles to which you want to publish your message

 

35)

When using the Instagram Integration in Hootsuite, we recommend setting up a __________________ so you can easily acknowledge those who support your brand by liking and commenting on their posts.

A) username search with your IG handle
B) keyword search stream with phrases used to search for your company
C) hashtag search stream for your branded hashtag
D) dedicated tab for your Instagram friends and followers
E) location search stream, with geocode set for your specific location

 

36)

Which of the following is not a benefit of using Hootsuite Analytics?

A) Metrics data are updated in real-time
B) It’s more efficient to gather metrics data in one place, rather than several different sources
C) Highly accurate estimates of the monetary value of each Like, Retweet, Share, and new Follower
D) Highly visual, customizable interface

 

37)

A Vanity URL in Hootsuite is:

A) one that contains a custom domain suffix, such as .io .ly .ing .love
B) a set of re-direct links provided to your organization’s administrator by Hootsuite
C) One web address within a larger pre-determined set of commercially available domain names associated with a certain industry segment
D) a customizable, branded URL that also let’s you track click through statistics

 

38)

The purpose of the social profile picker in the Compose Box is to:

A) select or deselect your existing social networks you’d like to connect to with your Hootsuite account
B) select the social networks you’d like to monitor for activity relevant to your brand
C) pick the social networks for which you’d like to generate a statistics report about your publishing efforts
D) identify the social networks to which you’d like to publish your message

 

39)

There are three permission types at the organizational level within Hootsuite:

A) Executive, Administrator, Standard
B) Super Admin, Admin and Default
C) Super-Admin, Manager, Employee
D) Standard, Expedited, Super Admin
E) Ringleader, Foot Soldier, Jester

 

40)

To begin using Hootsuite, you need to connect your social media accounts. Two areas where you can add a social network are: (pick two)

A) Navigation Bar
B) Engagement view (also known as streams view)
C) Account View/User Profile
D) Compose Box
E) Quick Search

 

41)

___________________ allows you to assign specific social messages to certain members of your team, ensuring the message reaches most appropriate person to respond.

A) Hootsuite’s Assignments’ functionality
B) Message Analytics
C) Hootsuite’s ‘Team Flow’ feature
D) Approvals Queue
E) Internal Tagging feature

 

42)

What is the main benefit of using Hootsuite to interact with your social media audiences, rather than doing so natively from the social networks themselves?

A) When engaging on social networks natively, you can’t use the ‘auto-respond’ feature for comments and mentions.
B) Hootsuite allows you to see the contents of private profiles, providing more thorough and accurate customer insights
C) Hootsuite provides deeper insights into users’ profiles than is found on the networks themselves
D) Hootsuite more accurately estimates the dollar value of a Like, Share, and Retweet
E) Monitoring and responding to comments and mentions in Hootsuite is more efficient, and there’s less of a chance an important engagement opportunity will be missed

 

43)

To effectively promote an upcoming fundraising event, social media managers might find it helpful to employ the following features of the Compose Box simultaneously:

A) “Geo-target” Tweets by country, tweet multiple images in a gallery format, save a tweet as a draft for future re-use
B) Assign a tweet from an important attendee to your colleague for response, bulk upload multiple promotional messages for the event with a .csv file, “geo-search” for mentions of your event hashtag
C) Auto-schedule important messages, shrink long links into owly links, track click through rates for owly links
D) “Geo-search” for mentions of your event hashtag, create twitter lists with high profile attendees, monitor analytics data for sentiment around your event

 

44)

To find and engage in Twitter conversations happening in specific geographical areas that are relevant to your company, you should use:

A) Hootsuite campaigns
B) geo-targeted messages
C) geo-search streams
D) Internal/External Tagging
E) the Hootsuite Surveillance feature

 

45)

Overview and Boards are modules within which Hootsuite product?

A) Hootsuite Metrics
B) Hootsuite Campaigns
C) Hootsuite Ads
D) Hootsuite Publisher
E) Hootsuite Analytics

 

46)

When publishing to Instagram using Hootsuite, which step must be done within the Instagram app?

A) Selecting the image you’d like to publish
B) Posting the text and image to your feed
C) Scheduling when your Instagram post should publish
D) Including the link you’d like to publish with your image

 

47)

By using ______________ within Hootsuite, you can efficiently and thoroughly interact with audiences across all your social networks, with just a few clicks.

A) geo-targeting
B) Boards and Widgets
C) Analytics
D) geo-search
E) engagement streams

 

48)

If you want to use Hootsuite Campaigns to engage and grow your Instagram audience, use a/an ___________________________ to curate content that your audience can share and vote on.

A) Photo Contest Campaign
B) Instagram Image Share Campaign
C) Mobile Photo Contest
D) Instagram Contest campaign
E) Hashtag User-Generated Content Contest

 

49)

Why would you use the ‘Assign to Me’ function in the drop down menu of an incoming message?

A) for social teams with just one person, it’s a required step for entering the message into an approvals queue
B) to enter the message into Hootsuite’s ‘Message extension’ feature, which provides guidance on how to respond to tough messages
C) it’s an easy way to remind yourself to respond to that social message later
D) you can only assign messages to other team members; for a message to be assigned to you, it would need to be done by another team member.

 

50)

The following Hootsuite Mobile functionality makes it easy to collaborate with your teammates on the go:

A) Approvals and Campaigns
B) Campaigns and Content Library
C) Assignments and Approvals
D) Search and Assignments
E) Content Library and Online Education

 

51)

Hootsuite Mobile is useful for teams because of the following functionality:

A) Content Library and Online Education
B) Search and Assignments
C) Approvals and Campaigns
D) Campaigns and Content Library
E) Assignments and Approvals

 

52)

Within Hootsuite Analytics, you can use Widgets/Metrics, which are:

A) pre-set displays of Line Charts, Tables, and TreeMaps
B) tools for tracking the posts and conversations happening in your area
C) executive-level overviews of common, aggregated metrics
D) pre-set campaign templates, targeted at specific social media objectives
E) individual displays of a specific metric

 

53)

To attach an image to your message, press the ______ icon.

A) globe
B) image
C) paperclip
D) owly

 

54)

What are two best practices for discovering whether a message you’ve scheduled with Hootsuite has failed to send?

A) Download a ‘Past Scheduled’ report from Hootsuite Analytics, and cross-referencing it with posts actually published on your social properties
B) Review Past Scheduled calendar view in Publisher for entries colored red
C) Regularly check Publisher’s ‘Rejected’ Tab
D) Enable email notifications for failed messages under Preferences

 

55)

The Boards feature is:

A) where you set the parameters for a Hootsuite social media campaign
B) where you set up user-generated content contests
C) you undertake audience testing to determine the best Ad product to purchase
D) a location search stream, with geocode set for your specific location
E) a fully customizable, real-time display of social metrics data

 

56)

When setting up a geo-search stream for Twitter, you can filter results by (pick two):

A) hashtags AND radius around your current location
B) a user’s profile handle AND their country
C) radius around your current location AND people you follow
D) search terms AND radius around any location you input
E) hashtags, search terms, AND the country from which tweets were published

 

57)

To share access to a Hootsuite Analytics board with your colleagues you need to:

A) use the Share button to share it via email
B) all of the above
C) use the Share button to auto-populate an internal CRM message
D) use the Share button to create a custom owly link which you can then email, or Tweet to them
E) use the Share button to create a printer friendly version of the board

 

58)

When publishing to Instagram using Hootsuite, which steps are you able to do within the Hootsuite dashboard on your desktop? (pick three)

A) Selecting the image you’d like to publish
B) Including the link you’d like to publish with your image
C) Scheduling when your Instagram post should publish
D) Posting the text and image to your feed

 

59)

What are three ways you can schedule messages in Hootsuite? Select the three best options:

A) Under the Require Approval heading in the Publisher
B) From within the Compose Box (manual and auto-schedule)
C) From the drop down menu in a search stream (Send to Schedule)
D) From within the calendar view in the Publisher
E) Using the bulk uploader

 

60)

Why is it important to connect your social networks to Hootsuite?

A) You can’t do anything in Hootsuite without performing this step first
B) Without it, you’ll only be able to listen to conversations, but not respond.
C) Without it, you’ll only be able to publish messages, but not engage with your audience
D) It provides enhanced analytics data

 

61)

Let’s say you attach four images to accompany an important tweet. On Twitter, the images will appear in your audience’s stream as:

A) As thumbnails, which your audience can quickly expand at their discretion
B) Part of their Image Gallery
C) A series of 4 full size, but individual tweets (with the tweet copy appearing above the first image of the series)
D) A collage format, with full size images

 

62)

Which of the following is not a feature of Hootsuite?

A) The ability to monitor conversations and engage with your audience across multiple social networks
B) Geo-locating conversations and geo-targeting messages
C) The ability to schedule and publish messages to multiple accounts at once
D) The ability to fully automate your social media marketing activities (i.e., the Autopilot feature)

 

63)

The following features are accessible on Hootsuite Mobile:

A) Streams, Campaigns, Search, Insights, Settings
B) Streams, Publisher, Compose box, Search and Settings
C) Publisher, Streams, Campaigns, Insights, Settings
D) Publisher, Comments, Compose Box, Search, Insights
E) Streams, Content Library, Insights, Search and Settings

 

64)

You want to drive traffic to a new landing page for a campaign, and want a web address that’s short, easy to remember, trackable, and reflective of your brand. Hootsuite supports you with:

A) custom top-level domain suffixes
B) a batch of custom redirect links
C) Vanity URLs
D) Ow.ly links

 

65)

The top of the Hootsuite Organizations structure is the:

A) Executive Level
B) Admin-Level
C) Team Admin Level
D) Ow.ly Level
E) Super-Admin level

 

66)

Select the response below that is a real feature and benefit of using Hootsuite when it comes to interacting/engaging with your audience (i.e., the one that is not fictitious):

A) When engaging on social networks natively, you can’t use the ‘auto-respond’ feature for comments and mentions
B) Hootsuite allows you to see the contents of private profiles, providing more thorough and accurate customer insights
C) Hootsuite provides deeper insights into users’ profiles than is found on the networks themselves
D) Monitoring and responding to comments and mentions in Hootsuite is more efficient, and there’s less of a chance an important engagement opportunity will be missed
E) Hootsuite more accurately estimates the dollar value of a Like, Share, and Retweet.

 

67)

When you’re creating a campaign in Hootsuite Campaigns, and trying to decide what information contestants must provide, what are two best practices? (pick two)

A) think about the needs of the 3rd parties to whom you’ll sell the data once your campaign is complete
B) let Hootsuite Campaigns’ ‘Auto-Create’ feature decide for you, especially if you’re new to campaign creation and are unsure.
C) be sure that the prize you’re offering justifies the amount of information being asked for
D) not to ask for more information than you need
E) err on the side of requiring more information, as this will be useful for subsequent marketing campaigns

 

68)

Which of the following is not a metric type generated by the Overview metrics module?

A) Followers
B) Posts
C) Engagement
D) Share of Voice
E) Owly Traffic

 

69)

What’s the difference between a Stream and a Tab?

A) Streams are created under Tabs, sort of like files stored in different folders
B) Tabs are for searching out conversations, whereas Streams are for publishing content to your audiences
C) Tabs are created under Streams, similar to folders superimposed on individual files
D) Streams are for searching out conversations, whereas Tabs are for publishing content to your audiences

 

70)

When using the Compose Box in Hootsuite, what’s the purpose of the Social Profile Picker?

A) To select the social profiles to which you want to publish your message
B) To connect an existing social media account (e.g., Facebook, LinkedIn) to your Hootsuite dashboard
C) To monitor account activity on your social networks connected to Hootsuite
D) To create a network specific search stream in the Engagement area

 

71)

Like Organizations, Teams also have different permission levels. Members of a team either have Team Admin permissions or Default permissions. A Team Admin is assigned his or her permission status by:

A) a Hootsuite Account Executive or Customer Success Manager
B) anyone with Default permissions
C) Organization Admins or Super-Admins
D) those within existing teams who have Default permissions

 

72)

If you’re looking for a fast, executive-level overview of common, aggregated metrics such as Audience Growth, Engagement, Website Traffic, and Total Posts, you should look at:

A) the Boards feature in Hootsuite Social ROI
B) the Overview feature in Hootsuite Analytics
C) the Owl View in Hootsuite Insights
D) the Overview feature in Hootsuite Metrics
E) the Boards feature in Hootsuite Metrics

 

73)

It’s important to ensure you’ve done the following steps when scheduling messages using the Hootsuite Bulk Scheduling feature. (pick two)

A) Input the date in MONTH, DAY, YEAR or DAY, MONTH, YEAR format
B) Input your messages into a text document using an up to date version of Microsoft Word
C) Ensure you use a 24-hour clock format (e.g., 17:00 rather than 5:00pm)
D) Convert the document into Hootsuite’s .hoot format and upload

 

74)

With using the Instagram integration in Hootsuite, you can set up custom search streams to keep track of:

A) keywords, geocode searches, popular searches
B) specific hashtags, the feeds of specific users, and locations
C) posts specific users have Liked, hashtags, locations, popular searches
D) hashtags, popular searches, top hashtags by industry, and locations
E) locations, comments made on your posts, keywords or phrases

 

75)

If you need to keep track of a large number of published or scheduled messages sent to a variety of social networks, Hootsuite _______ is an important product area for you to familiarize yourself with.

A) Engagement
B) Approvals Queue
C) Content Library
D) Assignments
E) Publisher

 

76)

When using the Compose Box in Hootsuite Mobile, which options are available for sending your message?

A) Hootsuite Mobile does not allow publishing – only engagement functionality
B) Send Now only
C) Send Now, Auto-Schedule, or Schedule a custom time
D) Send Now or Schedule a custom time

 

77)

To determine the ROI of your social media activities, which Hootsuite product would you use?

A) Hootsuite Metrics
B) Hootsuite Solutions
C) Hootsuite Social ROI
D) Hootsuite ROI Calculator
E) Hootsuite Analytics

 

78)

When starting a search stream for Vacation Holiday Getaway, put ________ around the text to search for that exact phrase.

A) quotations
B) @ symbols
C) Boolean Operators
D) ampersands
E) asterisks

 

79)

Specifying social network permissions allows a different level of access to particular social media profiles. These permissions can be granted by:

A) those with Editor of Admin privileges
B) anyone with Default or Editor permissions
C) team admins, department admins
D) organization super-admins, and admins

 

80)

To manage the social media activities of a team of people within Hootsuite, you’ll need to use:

A) Account provisioning
B) LiftMetrix
C) Hootsuite Organizations
D) Google’s Teams Plug-In
E) Hootsuite Collaboration feature

 

81)

Say one of your followers leaves a comment on your recent Facebook post; you can’t respond until tomorrow and don’t want to forget. What’s the easiest way to remember to stay on top of this?

A) Create a dedicated EverNote Stream, beside the stream in which the message initially appeared
B) The ‘Assign to Me’ function
C) Set up a reminder using Hootsuite ‘Reminders’
D) Hootsuite’s ‘Notes’ feature
E) Hootsuite’s ‘Message extension’ feature

 

82)

Which of the following statements about adding social networks to Hootsuite is false?

A) You can connect Hootsuite to any supported social network to which you have account access
B) By selecting “Authorize app” you’re giving Hootsuite permission to manage a social media account
C) You can connect Hootsuite to your YouTube, Twitter, Facebook, LinkedIn, Instagram, and WordPress accounts
D) You can link any supported social network to Hootsuite, regardless of whether you have account access

 

83)

To send a carefully crafted message more than once, you should use:

A) Geo-targeted messages
B) Hootsuite Drafts
C) Hootsuite Profile Picker
D) Auto-schedule

 

84)

Hootsuite Assignments allows you to:

A) assign specific social messages to certain members of your team
B) onboard new team members by assigning them time sensitive training exercises
C) assign a branded, trackable URL to an existing IP address
D) organize Hootsuite team members into a structure that matches your organization’s

 

85)

Sometimes exchanges within a comment thread can become very long and hard to keep track of. If a particular thread is too important to miss, Hootsuite let’s you quickly create a dedicated ________________ for that conversation to stay on top of the action.

A) Auto-Assignment
B) Private Message Stream
C) Comment Stream
D) External Tag
E) Geo-targeted auto-response

 

86)

Why would you want to set up a location search stream when using the Instagram integration in Hootsuite?

A) so you can frequently and easily engage with key influencer’s content and potentially draw their attention back to your profile
B) Location search is only available for Twitter, not Instagram
C) so you can track the posts and conversations happening in your area and efficiently connect with potential new customers
D) to track conversations happening within a specific radius of your current location
E) to keep track of who has unfollowed you

 

87)

Which statement most accurately describes incoming message assignments functionality in Hootsuite Mobile?

A) Assignments made from your desktop dashboard will be visible on mobile, and vice versa
B) Assignments is a feature exclusive to Hootsuite Mobile
C) Assignments made from Mobile are not visible in the desktop dashboard
D) Assignments functionality is available in desktop dashboard only

 

88)

Your goal for the coming quarter is to boost audience engagement and increase sales leads in support of the launch of a new service your company is offering. Which Hootsuite product/function would be most helpful in this context?

A) Hootsuite Retargeting
B) Hootsuite Analytics
C) Hootsuite Email Capture
D) Hootsuite Campaigns
E) Hootsuite Engagement

 

89)

Say you’re assigning an incoming Tweet to a member of the sales team – what’s the most efficient way to provide them with context about how to handle the tweet?

A) Use Hootsuite’s ‘Send to Email’ functionality in the Engagement View
B) Include a personalized note alongside the Assignment
C) Send the team member a Twitter Direct Message using the Hootsuite Compose Box
D) Send the team member a Direct Message using Hootsuite Chat

 

90)

What is the main use of the Hootsuite Hootlet?

A) Communication with your team – the Hootlet simplifies intra-organization collaboration
B) Finding useful apps – the Hootlet is the portal for finding all available apps and plug-ins for the Hootsuite ecosystem.
C) Content creation – the Hootlet helps you store and categorize your ideas for new content
D) Content curation – the Hootlet makes it easy to share the content you discover on the web via the social accounts connected to your Hootsuite account

 

91)

To efficiently engage with a social media audience, we encourage Organization Admins and Super-Admins to:

A) grant Admin or Super-Admin status to as many employees as possible
B) consolidate team members into one group, to make assigning messages and setting permissions more efficient
C) ensure employees have easy access to passwords for each social network
D) create Teams dedicated to specific functions like sales, marketing and customer support

 

92)

Before you publish a message using Hootsuite, you must first do the following:

A) enter your payment details on the Plans Page (under Preferences ? Settings)
B) set up at least one Engagement Stream for a social network
C) connect at least one social network to Hootsuite (e.g., Facebook, LinkedIn)
D) Input your content curation preferences in the Content Library

 

93)

Hootsuite lets you “geo­-target” your Tweets by country, which is useful for:

A) auto-localizing your tweeted content to the dominant language in that region
B) filtering all tweets coming out of a specified country by keyword
C) avoiding overwhelming audiences in non-target countries with irrelevant content
D) searching geographical regions for mentions of your brand

 

94)

Geo-search streams are used to help you find tweets and Twitter conversations relevant to your brand that are happening in:

A) private profiles or closed networks
B) your home country
C) specific social networks
D) specific physical locations or regions
E) pre-set topic areas

 

95)

Before deciding on a campaign hashtag for your Hootsuite Campaign, be sure to _________________ and that the hashtag is short, easy to remember, and relevant to the campaign.

A) research it beforehand to ensure it’s not already in use
B) confirm your hashtag budget is in line with the the cost to secure it on your target networks
C) verify that it’s valid and already in use on all the social networks
D) confirm that you have the required budget to properly promote it with Google Ad Words

 

96)

By analyzing your _________________________, Hootsuite’s Suggestions feature suggests a week’s worth of messages relating to your interests that you can schedule into your publishing calendar

A) engagement and ow.ly analytics
B) RSS feed input and personal click-through data
C) followers’ interests and demographics
D) posting history and stated search topics

 

97)

When you add an RSS feed to Hootsuite, posts from blogs and websites you designate will be:

A) automatically posted to the social network you choose, with a pre-scripted message and a trackable link
B) prevented from being posted to your feed
C) put into a ‘Post-Approvals Queue’ for review by your organization’s designated Hootsuite Administrator
D) commented on automatically, with customizable, pre-scripted copy that you input under Preferences —->RSS Feed —->Auto-Respond Options

 

98)

What is an advantage of sharing a Board with a colleague rather than sending them a static analytics report?

A) boards include a qualitative analysis report indicating what you should do more of (and less of)
B) boards analyze a team member’s Hootsuite activity (engagement, publishing) to pull out the metrics that are most valuable to them
C) boards feature a built-in ROI calculator that grade your company’s social activities relative to your defined social media objectives
D) boards provide your colleagues with continuous access to real time data, whenever they want it

 

99)

When you share a Board with a team member in Hootsuite Analytics, you can allow that team member to adjust the parameters of the Board to fine-tune the insights being generated. To allow for this collaboration, you must set the permission for that user to:

A) ‘Default’
B) ‘Custom’
C) ‘Unlimited Permissions’
D) ‘Super-Admin’
E) ‘Can Edit’

 

100)

How many Super-Admins does Hootsuite recommend having in place in a Hootsuite Organization?

A) At least two super admins in case one of them forgets their password, or leaves the company unexpectedly
B) It’s recommended that you have one Super-Admin for every social network connected to your Hootsuite account
C) You are only permitted to have one Super-Admin at any given time
D) The number of Super-Admins should always equal the number of seats available in your Hootsuite Plan type

 

101)

A ____ can manage all aspects of the organization such as adding team members and social networks, creating teams such as Marketing, Sales and Recruitment, adding seats to the Hootsuite Organization, and managing billing functions.

1.  A)  gold star team member
2.  B)  team admin
3.  C)  software engineer
4.  D)  board of directors
5.  E)  super admin

 

102)

Let’s say you attach four images to accompany an imprtant tweet that you’ve composed in the Hootsuite Compose Box. On Twitter, the images will appear in your audience’s stream as:

1.  A)  A collage format, with full size images
2.  B)  A series of 4 full size, but individual tweets (with the tweet copy appearing above the first image of the series)
3.  C)  Part of their Image Gallery
4.  D)  As thumbnails, which your audience can quickly expand at their direction

 

103)

By analyzing your ____, Hootsuite’s Suggestions feature suggests a week’s worth of messages relating to your interests that you can schedule into your publishing calendar

1.  A)  posting history and stated search topics
2.  B)  followers’ interests and demographics
3.  C)  RSS feed input and personal click-through rate
4.  D)  engagement and ow.ly analytics

 

104)

Hootsuite lets you “geo-target” your Tweets by country, which is useful for:

1.  A)  avoiding overwhelming audiences in non-target countries with irrelevant content
2.  B)  filtering all tweets coming out of a specified country by keyword
3.  C)  searching geographical regions for mentions of your brand
4.  D)  auto-localizing your tweeted content to the dominant language in that region

 

105)

Say you’re assigning an incoming Tweet to a member of the sales team – what’s the most efficient way to provide them with context about how to handle the tweet?

1.  A)  Send the team member a Twitter Direct Message using the Hootsuite Compose Box
2.  B)  Use Hootsuite’s ‘Send to Email’ functionality in the Engagement View
3.  C)  Include a personalized note alongside the Assignment
4.  D)  Send the team member a Direct Message using Hootsuite Chat

 

106)

Hootsuite’s content library allows employees to:

1.  A)  purchase royalty free stock images for use in social campaigns
2.  B)  keep a record of all incoming social messages from fans and followers, as well as reponses
3.  C)  easily share pre-approved messaging and visuals to the networks connected to their social dashboard
4.  D)  share content automatically from trusted websites and blogs
5.  E)  select relevant news stories to share from a bank of content automatically curated according to previous publishing history

 

107)

It’s important to ensure you’ve done the following steps when scheduling messages using the Hootsuite Bulk Scheduling feature. (pick two)

1.  A)  Convert the document into Hootsuite’s .hoot format and upload
2.  B)  Input your messages into a text document using an up to date version of Microsoft Word
3.  C)  Input the date in MONTH, DAY, YEAR or DAY, MONTH, YEAR format
4.  D)  Ensure you use a 24-hour clock format (e.g., 17:00 rather than 5:00pm)

 

109)

When you conduct an audit of your Hootsuite organization, a security-related best practice is to

1.  A)  flag users who have not connected their personal social networks to Hootsuite
2.  B)  revoke access for those who no longer need it
3.  C)  ensure all team member have submitted their biometric thumbprints
4.  D)  flag users who have connected their perseonal social networks to Hootsuite
5.  E)  reset all users permissions to default and then re-assign settings on an as-needed basis

 

110)

Only ____ can invite new members to your Hootsuite Organization, so be certain these individuals have the time to add new employees as they are onboarded

1.  A)  an authorized Hootsuite representative
2.  B)  gold star team members
3.  C)  super admins and admins
4.  D)  platinum and gold team members
5.  E)  team admins

 

111)

Within a Hootsuite Organization, we recommend setting the default permissions of a new employee to ____ so they can monitor your dashboard activity as they learn about the company’s social media strategy and presence, before being granted a higher level of access

1.  A)  read only
2.  B)  unlimited
3.  C)  monitor view
4.  D)  limited
5.  E)  view only

 

112)

Which of the following best describes ‘internal post-tagging’?

1.  A)  a feature for HR teams that matches qualified internal candidates with jobs posted through Hootsuite
2.  B)  a feature that lets team members discreetly express interest in an internal job posting
3.  C)  a useful way to categorize outbound and inbound messages for a variety of purposes
4.  D)  a metric type in Hootsuite Analytics
5.  E)  a method of categorization that happens after a visual asset in the content library has been tagged

 

 

113)

Within the Compose Box, you have 4 options for scheduling a message. Which one of the following is NOT an option for scheduling in the compose box?

1.  A)  “Suggested Content” Scheduling
2.  B)  Manually schedule
3.  C)  Auto-schedule
4.  D)  Using the ‘View Date in Publisher’ button

 

114)

Hootsuite’s content library can be found:

1.  A)  under the Shareable Content tab
2.  B)  under the assignements tab
3.  C)  within engagement streams for Facebook and Twitter only
4.  D)  under the Engagement Tab
5.  E)  under the Publisher Tab

 

115)

Which of the following are reasons you’d use internal post-tagging? (pick two answers)

1.  A)  provide a way for team members to anonymously express interest in an internal job posting to HR team or discuss a sensitive employment matter
2.  B)  more efficiently match qualified internal candidates with jobs uploaded into the Hootsuite management system
3.  C)  monitor campaign and event activity
4.  D)  classify in stream messages to measure volume and sentiment

 

116)

To effectively promote an upcoming fundraising event, social media managers might find it helpful to employ the following advanced features of the COMPOSE BOX simultaneously:

1.  A)  “Geo-search” for mentions of your event hashtag, create twitter lists with high profile attendees, monitor analytics data for sentiment around your event
2.  B)  Auto-schedule important messages, shrink long links into owly links, track click through rates for owly links
3.  C)  “Geo-target” Tweets by country, tweet multiple images in a gallery format, save a tweet as a draft for future re-use
4.  D)  Assign a tweet from an important attendee to your colleague for response, bulk upload multiple promotional messages for the event with a .csv file, “geo-search” for mentions of your event hashtag

 

117)

Team metrics can be refined by:

1.  A)  team member, team, platform, social account, message type and tag.
2.  B)  team member, editor, message type, platform, social account, and tag.
3.  C)  team member, editor, message type, super admin, social account, and tag.
4.  D)  team member, editor, message type, platform, organization, and tag.

 

118)

By setting a team member’s permissions to ‘Can Edit’ on a Board in Hootsuite Analytics, you are granting them:

1.  A)  Team Admin level permissions for that Board
2.  B)  full editing rights to that Board
3.  C)  partial editing rights
4.  D)  ‘Can Edit’ is not a valid setting for Boards
5.  E)  Admin level permissions for that Board

 

119)

Clicking the Settings Icon in Hootsuite Campaigns let’s you specify things like how often people can submit entries. When you’re getting started, a good rule of thumb is to:

1.  A)  Let people submit as many entries as they wish; this will engage your most motivated contestants
2.  B)  Hootsuite Campaigns sets this number automatically for you; it’s not user-specifiable
3.  C)  let people submit only one entry for the life of the campaign; allowing more may put you in breach of a social network’s Terms of Service agreement
4.  D)  let people cast one entry per day; this will keep dedicated fans coming back, without overwhelming the campaign

 

120)

A significant benefit of Hootsuite’s single sign-on functionality is the security it brings to the ____.

1.  A)  background check process
2.  B)  off-boarding process
3.  C)  on-boarding process
4.  D)  message approvals process

 

121)

Which Hootsuite product provides a repository of pre-approved resources that allow easy and seamless social sharing by Hootsuite team members?

1.  A)  RSS Feed
2.  B)  Hootsuite Publisher
3.  C)  Content Library
4.  D)  Message Approvals
5.  E)  Suggested Content

 

122)

Why would you use the ‘Assign to Me’ function in the drop down menu of an incoming message?

1.  A)  to enter the message into Hootsuite’s ‘Message extension’ feature, which provides guidance on how to respond to tough messages
2.  B)  you can only assign messages to other team members; for a message to be assigned to you, it would need to be done by another team member.
3.  C)  for social teams with just one person, it’s a required step for entering the message into an approvals queue
4.  D)  it’s an easy way to remind yourself to respond to that social message later

 

123)

____________________ can also be activated for certain Enterprise campaign types, so enable it if you’re concerned about bots or spam.

1.  A)  Hootsuite Spam Detect
2.  B)  Ad Blocker
3.  C)  Google Recaptcha
4.  D)  Hootsuite Bot Blocker
5.  E)  DNS Verified Identity

 

124)

It’s important to consider adjusting a user’s Social Network permissions (or access) because:

1.  A)  it allows customer service queries to be ‘auto-assigned’ to the relevant team
2.  B)  it’s a required step for posting anything to a social network
3.  C)  you may not want every team or member to have access to every social network
4.  D)  without it, the network won’t appear in the Social Profile Picked in the Compose Box

 

125)

Within a Hootsuite Organization, a _____________ is the person responsible for determining the hierarchical structure that will be used within the Hootsuite dashboard.

1.  A)  software engineer
2.  B)  IT lead
3.  C)  super admin
4.  D)  team Lead
5.  E)  Board of Directors

 

126)

Hootsuite’s mobile app let’s you see all the posts you’ve scheduled and adjust publishing times to fine tune how you’re targeting your audience. You can access this functionality in the

1.  A)  Streams
2.  B)  Publisher
3.  C)  Search and Settings
4.  D)  Teams and Assignments
5.  E)  compose box

 

127)

Why would you want to save a message as a draft in the Hootsuite Compose Box?

1.  A)  to provide your entire team with approved messaging to support a campaign
2.  B)  To send a carefully crafted message more than once
3.  C)  To put it into an Approvals Queue that can be Accepted or Rejected by a Hootsuite Admin
4.  D)  To provide a new team member with “in-dash” feedback on social messaging they have composed

 

128)

To generate time metrics based on tags you need to:

1.  A)  assign a unique tag to each member of your team.
2.  B)  do nothing. Tags are applied automatically.
3.  C)  label all messages in with tags in batches at the end of a 24 hour cycle.
4.  D)  apply a tag to either the inbound message or your outbound response.

 

129)

In order for employees to use Hootsuite Amplify, they must first:

1.  A)  be added to the Human Resources Team within Hootsuite Organizations
2.  B)  find content in the Content Library they want to upvote
3.  C)  download the Amplify app from the App Store
4.  D)  have published content on their personal networks with a minimum of 1000 impressions
5.  E)  be given security clearance by an authorized Hootsuite representative

 

130)

When creating a campaign in Enterprise Campaigns, what option(s) do you have regarding where the campaign will live?

1.  A)  on its own microsite, a separate tab on your Facebook Page or live on an existing webpage
2.  B)  embedded within your company’s webpage
3.  C)  in a dedicated microsite
4.  D)  on a separate tab on your Facebook Page or Twitter Page, and/or a header on your LinkedIn Company Page
5.  E)  in the sidebar menu of your LinkedIn Company Page, as a Tab on your Facebook Page, or on a dedicated microsite

 

131)

To find all mentions of your competitor’s branded hashtag within a given radius of a store you’ve opened up in a new city, you should:

1.  A)  create a private Twitter List for your competitor and filter the search results by Followers AND branded hashtag
2.  B)  compose a geo-targeted message, filtered by the hashtag AND the desired radius around the geocode for the new store
3.  C)  set up a geo-search stream, filtered by the hashtag AND the desired radius around the geocode for the new store
4.  D) set up a geo-search stream, filtered by competitor’s Twitter handle AND the city in which your your new store is located

 

132)

Under the __________________ in Enterprise Campaigns, you can add custom copy that will appear each time someone shares your campaign on their social networks.

1.  A)  Engagement section
2.  B)  Social Sharing Tab
3.  C)  Miscellaneous section
4.  D)  Publisher Tab
5.  E)  Customization Tab

 

133)

If you want to categorize outgoing and incoming social messages according to topic the best Hootsuite feature to employ is:

1.  A)  internal post-tagging
2.  B)  internal hashtags
3.  C)  hootags
4.  D)  Content Library
5.  E)  messaging bookmarks

 

134)

Time metrics available for the Assignments Board are:

1.  A)  Assign Time, First Response Time, Return Time, Refractory Time
2.  B)  Pick Up Time, First Response Time, Handling Time, Resolution Time
3.  C)  Pick Up Time, Return Time, Handling Time, Resolution Time
4.  D)  Assign Time, Return Time, Received Time, Resolution Time

 

135)

Team metrics are available to:

1.  A)  All Team Admins for all teams
2.  B)  Team Admins for the team to which they are assigned
3.  C)  Teams Admins and Team Members
4.  D)  All Super Admins for all teams

 

136)

The Boards feature is:

1.  A)  where you set up user-generated content contests
2.  B)  where you set the parameters for a Hootsuite social media campaign
3.  C)  a fully customizable, real-time display of social metrics data
4.  D)  you undertake audience testing to determine the best Ad product to purchase
5.  E)  a location search stream, with geocode set for your specific location

 

137)

When you add a new user to your Hootsuite organization, a best practice is to require them to ______________________.

1.  A)  update their profile with a clear headshot and title
2.  B)  connect their personal social networks to Hootsuite
3.  C)  undergo Hootsuite’s Facial Recognition procedure, for fast, secure dashboard access
4.  D)  input credit card details to prevent fraud
5.  E)  provide a biometric thumbprint for fast, secure dashboard access

 

138)

If you’d like to change a team member’s access permissions to a particular social network, the best way to do so is by adjusting the permissions through the_________________, rather than through the team member’s profile.

1.  A)  social network tab
2.  B)  compose box
3.  C)  contacts tab
4.  D)  analytics module
5.  E)  engagement view

 

139)

Why would you want to build separate content banks within Hootsuite’s Content Library?

1.  A)  to more efficiently search social networks for mentions of your company’s handle or branded hashtags
2.  B)  to get better curation results from Hootsuite’s content curation algorithm
3.  C)  to more accurately catalog incoming social messaging based on fan/follower type
4.  D)  to supply different teams with sets of shareable content relevant to their functions
5.  E)  If you need to schedule more than 100 messages at a time, you’ll need to create and separate content banks

 

140)

A security related best practice is to have a notification procedure in place that alerts organization super-admins about any upcoming and/or sudden departures so they can

1.  A)  quickly remove these users from the Hootsuite Organization
2.  B)  ensure all forwarding contact information for that employee is listed in the Personnel Section
3.  C)  prepare a farewell message to share through social channels on departure day
4.  D)  switch the departing employee’s permissions from Advanced or Editor down to View Only

 

141)

Which Hootsuite product supports an employee advocacy strategy by making it easy for employees to share approved company content over their social profiles?

1.  A)  Hootsuite Impressions
2.  B)  Hootsuite Amplify
3.  C)  Hootsuite Engagement
4.  D)  Hootsuite Influencer
5.  E)  Hootsuite Advocacy

 

142)

Which of the following is a true statement about using Hootsuite Amplify?

1.  A)  a company must have a Google Ad Sense account connected to a super-admin’s email address first
2.  B)  you can pay to boost posts on LinkedIn, Facebook, Twitter AND Instagram
3.  C)  employees need to connect their personal social networks in order to share content
4.  D)  a company must have a Facebook Business Manager account set up first
5.  E)  anyone can share content on a company’s behalf with Amplify plug in

 

143)

Which of the following two statements regarding internal post-tagging are true? (pick two answers)

1.  A)  you can enter one tag per message
2.  B)  they apply to incoming messages only
3.  C)  the tags available for selection are predetermined by admins
4.  D)  they apply to outgoing messages only
5.  E)  you can enter multiple tags per message

 

144)

What is the number of social networks a user can add to Hootsuite?

A) variable, depending on plan type
B) 50, regardless of plan type or user
C) 20, regardless of plan type or user
D) unlimited for all users

 

145)

In the ___________________, fill in the content for the tabs that will be displayed on your Enterprise Campaign page, such as terms and conditions.

A) Engagement section
B) Page Content section
C) Miscellaneous section
D) Publisher Preview section
E) Content Library section

 

146)

If you’ve selected ____________________ for your campaign, you can monitor, accept or reject campaign entries before they are displayed in your social gallery, which is important for assuring the quality of the content that will become associated with your brand.

A) “Entry Moderation”
B) “Brand Protection”
C) “Curate Submissions”
D) “Enable Censor”

 

147)

Within a Hootsuite Analytics Board, you can use a Widgets/Metric, which is:

A) an executive-level overview of common, aggregated metrics.
B) an individual display of a specific metric.
C) a pre-set campaign template, targeted at specific social media objectives.
D) a tool for tracking the posts and conversations happening in your area.
E) a pre-set displays of Line Charts, Tables, and TreeMaps.

 

https://www.youtube.com/playlist?list=PLs5Phz-k2g8j_WXVLK-0k3Wru2b5Y5-xy

 

 

 

Before you publish a message using Hootsuite, you must first do the following:

 

enter your payment details on the Plans Page (under Preferences ? Settings)

 

set up at least one Engagement Stream for a social network

 

connect at least one social network to Hootsuite (e.g., Facebook, LinkedIn)

 

Input your content curation preferences in the Content Library

 

 

What are three ways you can schedule messages in Hootsuite? Select the three best options:

 

Under the Require Approval heading in the Publisher

 

From within the Compose Box (manual and auto-schedule)

 

From the drop down menu in a search stream (Send to Schedule)

 

From within the calendar view in the Publisher

 

Using the bulk uploader

 

 

https://www.youtube.com/watch?v=hNiMY9hnVxM

 

‘Hootsuite Organizations’ is

• a collaboration tool for teams to collectively manage social media activities
• a network of partner companies who make apps for the Hootsuite platform
• a consulting service provided by Hootsuite to Enterprise clients Hootsuite’s parent company
• a consortium of companies who own the internet

or

a tool for collaborating as a team to manage social media activities
a network of partner companies who make apps for the Hootsuite platform
a consulting service provided by Hootsuite to Enterprise clients
the Hootsuite umbrella company
a consortium of companies who own the internet